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Recent guest reviews

Everything was excellent - location, friendly and knowledgeable staff, the room, the swimming pool, etc. Nothing to complain about. Next time in Berlin I will stay in the same hotel.

The property is located in a great area. It is clean and well taken care of.

A welcoming hotel experience. The staff was engaging and seemed genuinely interested in our stay.

Overall, I enjoyed my stay there. The room was nice and the staff very friendly and helpful. The room setup was a bit weird - the closet was in the bathroom - but since I was by myself it didn't matter much. The shower/bathtub combination was the best feature. I didn't want the shower to end :) The only thing that soured the experience a bit was the fact that the bedside lamp did not work. I reported it the first night I checked in and was told it will be fixed the next day which was fine. When I came back the next evening it was not fixed. I called again and was told it will be fixed the next day. The guy came the next morning while I was in the room and since the door was locked, he left again. Turns out he didn't think to come back later since when I came back that evening, the lamp was still not fixed. Day 3. I called again and was told it will be fixed. I came back that evening and there was a card saying it can't be fixed. What? So it can't be replaced either? I went down to reception the next day and asked about it and I was offered to move a room which was too much of a hassle so they told me they'll handle it. I came back that evening and finally the bedside lamp was working. Interestingly enough the next day it stopped working again at which point I was simply to discouraged to try again. I checked out the next morning. Not sure why it was so hard to fix or replace a bedside lamp. I was not offered any compensation for the inconvenience.

We've stayed for 5 nights, everything was completely perfect!

Marlene-Dietrich-Platz 2 Berlin BE

Hotel highlights

  • Walking distance to Berliner Philharmonie and Potsdamer Platz
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Located in Mitte, Grand Hyatt Berlin is within a 5-minute walk of Berliner Philharmonie and within 15 minutes of other popular attractions like Potsdamer Platz. This 342-room, 5-star hotel welcomes guests with 2 restaurants, a full-service spa, and an indoor pool.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to noon.


Rooms

All of Grand Hyatt Berlin's 342 soundproofed rooms provide MP3 docks, minibars, and coffee makers. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and slippers. Free newspapers, safes, and ironing boards are other standard amenities.


Property features

At Grand Hyatt Berlin, guests enjoy a full-service spa, an indoor pool, and a 24-hour gym. Parking is available for EUR 20 per day (EUR 5 per day for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.

Room options

Grand Suite

1 King Bed | Sleeps 2

Room, 1 King Bed, City View

1 King Bed | Sleeps 2

Grand Suite, 1 King Bed, View

1 King Bed | Sleeps 3

Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Grand Hyatt Berlin

Everyone (6) Family (1)
5
Everyone

By on Nov 10, 2019

Review comment responded on Nov 11, 2019

Dear guest, thank you so much for staying with us and also for this great review. I am glad you enjoyed your stay at Grand Hyatt Berlin and missed nothing during your time with us. My whole team and I are already looking forward to your next visit. Please just let us know if you have any questions or wishes in the meantime. Best regards, Jan Peter van der Ree General Manager

5
Family

Everything was excellent - location, friendly and knowledgeable staff, the room, the swimming pool, etc. Nothing to complain about. Next time in Berlin I will stay in the same hotel.

By on Oct 15, 2019

Review comment responded on Oct 16, 2019

Dear guest, thank you so much for your recent stay and your kind words. I am so happy to read that the location of the hotel met your needs and that you liked the service of the team. It is also great to read that you felt comfortable in your room and that you relaxed at Club Olympus Spa. I am so happy that you enjoyed your overall stay and missed nothing. We look forward to your return and remain at your disposal for any questions or wishes. Kind regards, Jan Peter van der Ree General Manager

5
Everyone

The property is located in a great area. It is clean and well taken care of.

By on Jul 19, 2019

Review comment responded on Jul 19, 2019

Dear guest, thank you so much for your recent stay at our house. It is great that you liked the location of the hotel and that you felt comfortable and at ease. We look forward to your return and remain at your disposal for any questions or wishes. Best regards, Jan Peter van der Ree General Manager

5
Everyone

By on May 27, 2019

Review comment responded on May 29, 2019

Dear Guest, Thank you so much for your recent stay at Grand Hyatt Berlin and your positive evaluation. We look forward to welcoming you back in the near future and If we can be of any assistance in the meantime, please do not hesitate to contact us anytime. With best regards, Jan Peter van der Ree General Manager

5
Everyone

A welcoming hotel experience. The staff was engaging and seemed genuinely interested in our stay.

By on Oct 18, 2018

5

nice hotel in a good location

Everyone

Overall, I enjoyed my stay there. The room was nice and the staff very friendly and helpful. The room setup was a bit weird - the closet was in the bathroom - but since I was by myself it didn't matter much. The shower/bathtub combination was the best feature. I didn't want the shower to end :) The only thing that soured the experience a bit was the fact that the bedside lamp did not work. I reported it the first night I checked in and was told it will be fixed the next day which was fine. When I came back the next evening it was not fixed. I called again and was told it will be fixed the next day. The guy came the next morning while I was in the room and since the door was locked, he left again. Turns out he didn't think to come back later since when I came back that evening, the lamp was still not fixed. Day 3. I called again and was told it will be fixed. I came back that evening and there was a card saying it can't be fixed. What? So it can't be replaced either? I went down to reception the next day and asked about it and I was offered to move a room which was too much of a hassle so they told me they'll handle it. I came back that evening and finally the bedside lamp was working. Interestingly enough the next day it stopped working again at which point I was simply to discouraged to try again. I checked out the next morning. Not sure why it was so hard to fix or replace a bedside lamp. I was not offered any compensation for the inconvenience.

By , from San Francisco on Aug 28, 2017

5

beutiful hotel, very delicious food and best staff

Everyone

We've stayed for 5 nights, everything was completely perfect!

By , from Israel on Mar 22, 2017

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