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Recent guest reviews

Breakfast was great

Toilet overflowed. I called the desk and told them it was overflowing. Staff was quick to get there but handed my husband a plunger and didn't bring a mop or cleaning supplies. My husband shut the water valve off and put towels down to stop the water from reaching the carpet. Maintenance came back within 10 minutes with a mop, mopped the floor with water that didn't appear to have any soap or chemical in it, mopped up the floor and tried to leave knowing the wet towels were sitting in front of him. My husband had to request that he take the towels from the room. The bathroom wasn't cleaned properly so we had to keep a large towel on the floor so we didn't walk on the dirty tile. My other complaint is that the dog in the next room barked repeatedly. I get it's a pet-friendly hotel, but I don't want to hear the dog barking for an hour straight. We checked out 2 days early and took the loss on the money we paid for the hotel room. Will not stay here in the future.

great spot. was here one night on a long distance trip.

Our overall experience at this hotel was disappointing. We had to change room 3 times because the AC was not working. We feel like we also got downgraded. In our initial room we had king size bed, dining table for two people, chaise, and desk. In our new room we just had a king size bed and a desk. Ceiling paint in the bathroom has been peeling/chipping. Grab and go complementary breakfast has not been serve until 10AM. Hotel staff started cleaning the complementary breakfast at 9.30AM. I do not recommend this hotel.

Creaking sound on the floor Water stain on the ceiling Furnirures need updating Old looking for a Holiday Inn Express Will most likely not book another Holiday Inn express anytime soon

There were 2 issues I had. The bed was rock hard and very uncomfortable and the floors were nasty. The room itself was cleaned well but first, when we moved the couch for entertainment purposes, you can tell it hasn't been cleaned behind in a LONG time. Second, we spilled some water and were soaking it up with a towel and it brought up so much dirt and grime. You should really consider a strong carpet cleaning in each of the rooms. It was also a non-smoking room and there was a lingering scent of smoke so the carpet cleaning should take care of that. But the staff were all pleasant and the rest of everything looked pretty clean. Not a bad visit, just please please carpet clean! :)

The elevator was broken. Was stuck on the elevator a few times because the elevator door wouldn't open.

Good Hotel would stay again. Got stuck in elevator twice. We started using stairs. Food good. Clean place.

The staff are super nice and helpful! :) Amazing complimentary breakfast spread and delicious Wednesday free dinner! Wonderful overall experience! Spa was as bit too hot to really enjoy.

Nice hotel, very clea. Could improve nicer service at yhe front desk.

We were happy with the hotel (clean, comfortable). We loved the continental b'fast in comparison to the fancy, more expensive hotel we'd stayed in in St. Joe's on the previous nights. The kids loved the indoor pool. We were on the 1st floor right across from the vending machine and were awoken by kids getting snax @ 3a.m. Other than that our stay was good and we would stay here again.

The rooms was substrand. Brokening lamps, doors, broking equipment in the bath rooms. I had to request for service twice before the hotel engineer through management would response. The date of Jul 1, 2012, early arrival was disallowed not because their was no rooms. But rather the rooms was not clean; instead, using his available staff, he chose to use his trump card and state the rooms will be ready at 3:00 pm. I have used this location the last several years. This year was the worse. If my family was not residing in this location, I would never used this location in Benton Harbor mi

The most enjoyable thing about our trip was finally checking out of the hotel. [...] worst part was the hotel refridgerator went out and all our food spoiled. [...] The area of Benton Harbor is NOT SAFE! Especially when traveling with small children. I would not recommend this hotel for family travel.

We really like this hotel. Second time staying there. Clean rooms, good service and a welcoming staff. The continental breakfast is one of the better ones we've had. However, we came down one morning an hour before breakfast was supposed to finish and some of the breakfast was finished already. Besides that, no complaints.

The hotel was very clean and the staff were helpful and courteous. The parking lot was well lit.

Pipestone Rd Benton Harbor MI

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Holiday Inn Express Hotel & Suites Benton Harbor, an IHG Hotel places you within a few miles (5 km) of Intercare Community Health Network and Lake Michigan College. This hotel has 78 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 7:00 AM to 9:00 AM.


Rooms

The 78 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Free newspapers, free local calls, and hair dryers are also available.


Property features

Guests of Holiday Inn Express Hotel & Suites Benton Harbor, an IHG Hotel enjoy an indoor pool, free WiFi in public areas, and a meeting room. There's free parking if you drive. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Additional amenities include a business center, coffee/tea in a common area, and free newspapers.

Room options

Suite, 1 King Bed with Sofa bed (Leisure)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible

1 King Bed | Sleeps 2

Standard Room

1 Double Bed | 1 King Bed | Sleeps 2

Suite, 1 King Bed, Accessible

1 King Bed | Sleeps 4

Guest reviews for Holiday Inn Express Hotel & Suites Benton Harbor, an IHG Hotel

Everyone (7) Business (3) Couples (10) Family (13) Other (1) Friends (1)
4
Family with small children

Breakfast was great

By on Oct 4, 2021

2
Partner Couples

Toilet overflowed. I called the desk and told them it was overflowing. Staff was quick to get there but handed my husband a plunger and didn't bring a mop or cleaning supplies. My husband shut the water valve off and put towels down to stop the water from reaching the carpet. Maintenance came back within 10 minutes with a mop, mopped the floor with water that didn't appear to have any soap or chemical in it, mopped up the floor and tried to leave knowing the wet towels were sitting in front of him. My husband had to request that he take the towels from the room. The bathroom wasn't cleaned properly so we had to keep a large towel on the floor so we didn't walk on the dirty tile. My other complaint is that the dog in the next room barked repeatedly. I get it's a pet-friendly hotel, but I don't want to hear the dog barking for an hour straight. We checked out 2 days early and took the loss on the money we paid for the hotel room. Will not stay here in the future.

By on Jun 26, 2021

4
Everyone

By on May 17, 2021

5
Family with small children Family

great spot. was here one night on a long distance trip.

By on Jan 18, 2021

Review comment responded on Jan 29, 2021

Thank you

2
Partner Couples Family

Our overall experience at this hotel was disappointing. We had to change room 3 times because the AC was not working. We feel like we also got downgraded. In our initial room we had king size bed, dining table for two people, chaise, and desk. In our new room we just had a king size bed and a desk. Ceiling paint in the bathroom has been peeling/chipping. Grab and go complementary breakfast has not been serve until 10AM. Hotel staff started cleaning the complementary breakfast at 9.30AM. I do not recommend this hotel.

By , from Chicago, IL on Aug 29, 2020

2
Family

Creaking sound on the floor Water stain on the ceiling Furnirures need updating Old looking for a Holiday Inn Express Will most likely not book another Holiday Inn express anytime soon

By , from Peoria Illinois on Jul 31, 2020

4
Everyone

By on Jun 15, 2020

5
Everyone

By on Mar 9, 2020

5
Everyone

By on Feb 2, 2020

3
Partner Couples Family

There were 2 issues I had. The bed was rock hard and very uncomfortable and the floors were nasty. The room itself was cleaned well but first, when we moved the couch for entertainment purposes, you can tell it hasn't been cleaned behind in a LONG time. Second, we spilled some water and were soaking it up with a towel and it brought up so much dirt and grime. You should really consider a strong carpet cleaning in each of the rooms. It was also a non-smoking room and there was a lingering scent of smoke so the carpet cleaning should take care of that. But the staff were all pleasant and the rest of everything looked pretty clean. Not a bad visit, just please please carpet clean! :)

By on Sep 7, 2019

Holiday Inn Express Hotel & Suites Benton Harbor, an IHG Hotel

2276 Pipestone Rd, Benton Harbor, MI 49022
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