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Recent guest reviews

Did not care for location, they did not clean our room after our first night, had to order towels, etc. too crowded on Sunday morning, they ran out of food, had to go out for breakfast. do not recommend

The room was clean and comfortable, but that’s about where the good parts end. We asked for late check out during check in and was told no problem, and that the late check out time was noon. Double checked the next morning to make sure we were down for late check out and was again told it was fine and that the time was noon. Then at 11:10 a.m., housekeeping came in the room without knocking while I was in the middle of a remote work meeting. We said we had late check out, come back after noon. And then 20 minutes later, the front desk called (again interrupting my meeting) to see if we were still checking out that day, even though it was 30 minutes until our late check out time and I had confirmed that time just 3 hours earlier. It made working remotely from their property really difficult. The breakfast was also disappointing. It’s post pandemic, so I wasn’t expecting much, but plates, napkins, and coffee would have been nice. There was also plenty of butter and jam, but no bread or anything to put it on. If you want to eat anything besides cereal, make sure you plan to go to the IHOP around the corner, because you won’t find anything like toast, yogurt, or fruit here. I wish they would just say they don’t offer breakfast so we could have planned accordingly.

Property was clean and in a good location, close to interstate and shopping. Pool did appear to be closed during my stay.

all was fine.

The front desk staff was great. Unfortunately we found something in our room that made us feel uncomfortable about staying the night there so we left within several hours of checking in. The front desk apologized for the inconvenience and let us know that management would be in touch. After several attempts to speak to management we were able to speak with someone but were told that they were unable to issue a refund.

I rented a room and it had chewing gum stuck to the wall, the drawer in the dresser was broken. The manager did move me to another room but this hotel is worn out and it not maintained well at all.

Definitely will stay again if we are in the area. Recommend to all friends.

Disappointed not to be able to use the pool/hot tub as they looked nice. Place was fine.

Our front desk check in on 8/14 at 8pm - the woman at the front desk was wonderful. The breakfast lady is a sweetheart. Excellent staff. We wish the pool was open, but the Governor is an idiot and closed all pools due to COVID, and it’s not Best Westerns fault.

This place is super clean, the staff is courteous, and in general the place is quiet. The pool was under construction but its ok because we are in the corona pandemic but it would be awesome because its an inside and outside pool.

The hotel is very new which meant that our room looked clean and modern. For the price we paid, it was a very good value. The staff were very friendly and helpful, especially the breakfast staff!!

Mall Dr Benton Harbor MI

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Business center
  • Laundry facilities

Best Western Benton Harbor-St. Joseph places you within a few miles (5 km) of Intercare Community Health Network and Lake Michigan College. Each of the 98 rooms at this hotel includes a refrigerator, a microwave, and a coffee maker.


Rooms

All 98 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect WiFi and 40-inch LED TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also standard.


Property features

Best Western Benton Harbor-St. Joseph features free WiFi in public areas, a business center, and express check-in. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include express check-out, free newspapers, and a terrace.

Room options

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Guest reviews for Best Western Benton Harbor-St. Joseph

Everyone (21) Couples (2) Family (8)
3
Partner Couples

Did not care for location, they did not clean our room after our first night, had to order towels, etc. too crowded on Sunday morning, they ran out of food, had to go out for breakfast. do not recommend

By on Aug 2, 2021

Review comment responded on Aug 3, 2021

Thank you for your feedback

4
Everyone

By on Jul 18, 2021

3
Partner Couples

The room was clean and comfortable, but that’s about where the good parts end. We asked for late check out during check in and was told no problem, and that the late check out time was noon. Double checked the next morning to make sure we were down for late check out and was again told it was fine and that the time was noon. Then at 11:10 a.m., housekeeping came in the room without knocking while I was in the middle of a remote work meeting. We said we had late check out, come back after noon. And then 20 minutes later, the front desk called (again interrupting my meeting) to see if we were still checking out that day, even though it was 30 minutes until our late check out time and I had confirmed that time just 3 hours earlier. It made working remotely from their property really difficult. The breakfast was also disappointing. It’s post pandemic, so I wasn’t expecting much, but plates, napkins, and coffee would have been nice. There was also plenty of butter and jam, but no bread or anything to put it on. If you want to eat anything besides cereal, make sure you plan to go to the IHOP around the corner, because you won’t find anything like toast, yogurt, or fruit here. I wish they would just say they don’t offer breakfast so we could have planned accordingly.

By on Jul 1, 2021

Review comment responded on Jul 1, 2021

Thank you for your feedback

3
Everyone

By on Jun 25, 2021

4
Friends

Property was clean and in a good location, close to interstate and shopping. Pool did appear to be closed during my stay.

By on Jun 16, 2021

Review comment responded on Jun 16, 2021

Thank you for your feedback. We hope you stay with us again and the pool is up and running when you do

4
Friends

all was fine.

By on Jun 9, 2021

Review comment responded on Jun 9, 2021

Thank you for staying with us. We appreciate your feedback

1
Family

The front desk staff was great. Unfortunately we found something in our room that made us feel uncomfortable about staying the night there so we left within several hours of checking in. The front desk apologized for the inconvenience and let us know that management would be in touch. After several attempts to speak to management we were able to speak with someone but were told that they were unable to issue a refund.

By on Jun 4, 2021

Review comment responded on Jun 7, 2021

Thank you for your feedback. I would like to look further into this matter if you can contact us directly.

2
Family

I rented a room and it had chewing gum stuck to the wall, the drawer in the dresser was broken. The manager did move me to another room but this hotel is worn out and it not maintained well at all.

By on May 9, 2021

Review comment responded on May 10, 2021

Thank you for staying with us. thank you for your feedback

5
Family

Definitely will stay again if we are in the area. Recommend to all friends.

By , from Glenview IL on Sep 21, 2020

Review comment responded on Sep 24, 2020

Thank you for your kind review! I am so pleased you enjoyed your time here with us. We look forward to seeing you again.

4
Everyone

Disappointed not to be able to use the pool/hot tub as they looked nice. Place was fine.

By on Aug 20, 2020

Review comment responded on Aug 27, 2020

I hope you will return when our governor allows us to open our pool and hot tub, we have used the time it was closed to make improvements to the area, I know you will enjoy it!

Best Western Benton Harbor-St. Joseph

1592 Mall Dr, Benton Harbor, MI 49022
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