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Recent guest reviews

It’s clear that the pandemic has taken its toll on this Hotel. Not staffed to keep this Hotel at the highest rating yet. Hopefully, they will recover in the not too distant future.

Great hotel. I loved my visit. Bed was so comfortable. They had such a great staff. We had only one glitch which was really more the parking lot. On our last night (Sunday) we got back late and the lot was closed but it worked in our favor because we had an early flight Monday morning and it was still closed when we came out to leave! If we hadn’t of street parked we would of been in trouble. Overall great location and great stay.

The front desk staff was very friendly and helpful.

Beautiful older building in great location. I had to clean my own room, etc because of Covid so hotel experience wasn’t as strong. I felt the hotel cd have added some amenities during this time, such as free bottled water, etc since house keeping isn’t able to take care of room & im here for several days. They were helpful though & gave me hew towels and a bag to toss trash in.

Parking across street. Very reasonable rates. Fantastic location. Beautiful hotel!

Great location. Close to most anything we needed Clean environment staff is first class.

Area , clean and nice hotel staff was very friendly!

Great location, friendly staff and a big, clean room.

Well located, pleasantly decorated, comfortable restaurant, friendly staff. One strange thing though: although HI has the now common cards saying to save water, hang up your towels. My room only had one tiny hook for towels for two people so there was nowhere to hang up the towels. When I mentioned this to staff, I was advised it was corporate policy not to have towel hooks or racks in rooms. Thus making it hard for a guest to choose to act in an environmentally and personally neat manner.

Staff is so friendly and helpful! Rooms are comfortable with cute decor.

Everything was great. The room was clean and ready when we arrived and the restaurant was excellent as well.

The staff were very personable and helpful. The hotel is wonderful. It has a great look to it, has well kept rooms, nice beds, bathrooms, great cleaning staff. It is in walking distance to many places and also has a parking garage across the street so you can leave your car and not worry about parking. It is a great place to stay and I would go back.

Nice hotel in a great (and artsy) side of Baltimore.

Housekeeping staff was way too noisy in the hallway and also terrible shower head, didn't work very well as a showerhead, more like a faucet down the pipe. Thin walls and slamming doors.

Nice hotel that is close to everything. The staff are amazing and whenever I had a problem they did their best to correct it right away. The room was a little uncomfortable due to the air conditioning not working properly. We tried turning the AC down to 64.0 degrees and that helped a little.

Conveniently located Staff were accommodating and responsive

Wish the parking situation was better but other then that it was cool

West Franklin Street Baltimore MD

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center
  • Spa services

Located in Mount Vernon, Hotel Indigo Baltimore Downtown, an IHG Hotel is next to popular attractions like Walters Art Museum and Peabody Institute of the Johns Hopkins University. This 4-star hotel has 162 rooms and welcomes guests with a restaurant, a 24-hour fitness center, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 7:00 AM to 9:00 AM and on weekends from 8:00 AM to 11:00 AM.


Rooms

Hotel Indigo Baltimore Downtown, an IHG Hotel's 162 air-conditioned rooms provide refrigerators, coffee makers, and laptop-compatible safes. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Other amenities include phones, ironing boards, and desks. Housekeeping is available on request.


Property features

Renovated in 2015, Hotel Indigo Baltimore Downtown, an IHG Hotel offers a 24-hour fitness center, free WiFi in public areas, and conference space. Parking is USD 13 per day (USD 60.00 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for USD 45 per person one-way. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, a computer station, and a library.

Room options

Suite, 1 Bedroom (Bi Level)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Suite, 1 King Bed, Accessible (Roll-In Shower)

1 King Bed | Sleeps 2

Standard Room

1 King Bed | 1 Queen Bed | Sleeps 2

Guest reviews for Hotel Indigo Baltimore Downtown, an IHG Hotel

Everyone (20) Couples (4) Family (8) Other (2)
3
Family

It’s clear that the pandemic has taken its toll on this Hotel. Not staffed to keep this Hotel at the highest rating yet. Hopefully, they will recover in the not too distant future.

By on Jun 3, 2021

Review comment responded on Jun 4, 2021

Dear Valued Guest, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We never want a guest to leave with a contrary opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us. Safe Travels, Jason C. General Manager

5
Partner Couples

Great hotel. I loved my visit. Bed was so comfortable. They had such a great staff. We had only one glitch which was really more the parking lot. On our last night (Sunday) we got back late and the lot was closed but it worked in our favor because we had an early flight Monday morning and it was still closed when we came out to leave! If we hadn’t of street parked we would of been in trouble. Overall great location and great stay.

By on May 4, 2021

Review comment responded on May 4, 2021

Dear Valued Guest, Thank you for choosing Hotel Indigo Baltimore Downtown. We appreciate you choosing to stay with us. We are happy your experience was enjoyable, but we regret you did not leave completely satisfied. We are grateful that you have shared your concerns, which helps us understand where we can improve. It was a pleasure having you as our guest, and we hope you will choose to stay with us again. Jason C General Manager

4
Family

The front desk staff was very friendly and helpful.

By on Feb 7, 2021

Review comment responded on Feb 8, 2021

Thank you for you comments and nice review. We will extend your compliments to our staff. We look forward to the opportunity to serve you again.

4
Everyone

Beautiful older building in great location. I had to clean my own room, etc because of Covid so hotel experience wasn’t as strong. I felt the hotel cd have added some amenities during this time, such as free bottled water, etc since house keeping isn’t able to take care of room & im here for several days. They were helpful though & gave me hew towels and a bag to toss trash in.

By , from Portland ME on Dec 31, 2020

Review comment responded on Jan 2, 2021

Dear guest, The pandemic has changed so much for so many of us. We thank you for being so understanding during your stay. Our corporate standards for housekeeping are there for the protection of our guests. We hope you will consider staying another time when all our services are available.

5
Everyone

Parking across street. Very reasonable rates. Fantastic location. Beautiful hotel!

By , from Portland, Meant on Nov 25, 2020

Review comment responded on Nov 25, 2020

Thank you for your excellent 5/5 review. We look forward to the opportunity to serve you in the future. Safe travels until then.

5
Everyone

By on Oct 30, 2020

Review comment responded on Oct 30, 2020

Dear Anonymous, Thank you for staying with us and for your great review. We look forward to serving you again. Safe travels until then.

5
Family

Great location. Close to most anything we needed Clean environment staff is first class.

By on Feb 18, 2020

Review comment responded on Feb 19, 2020

Thank you for taking the time to post your wonderful review of our upscale, boutique Hotel Indigo Baltimore Downtown! We are thrilled to know you were impressed with our clean property, courteous associates, and that our location was perfect for exploring all that Baltimore has to offer. We look forward to welcoming you back soon. Safe Travels, Jason Curtis, General Manager

5
Partner Couples

Area , clean and nice hotel staff was very friendly!

By on Jan 5, 2020

Review comment responded on Jan 5, 2020

Thank you for posting a review of your stay at Hotel Indigo Baltimore Downtown. We are delighted to know you loved our well-kept property and that the service provided by our associates met all your expectations. We appreciate you being our guest and look forward to welcoming you back soon. Safe Travels, Jason Curtis, General Manager

5
Family

Great location, friendly staff and a big, clean room.

By on Nov 2, 2019

Review comment responded on Nov 2, 2019

Thank you for the excellent review of Hotel Indigo Baltimore Downtown. We are thrilled to know our prime location was ideal for you and that you were impressed with the service you received from our associates as well as with our spacious rooms. We look forward to having you as our guest again whenever you return to the area. Safe Travels, Jason Curtis, General Manager

5
Friends

Well located, pleasantly decorated, comfortable restaurant, friendly staff. One strange thing though: although HI has the now common cards saying to save water, hang up your towels. My room only had one tiny hook for towels for two people so there was nowhere to hang up the towels. When I mentioned this to staff, I was advised it was corporate policy not to have towel hooks or racks in rooms. Thus making it hard for a guest to choose to act in an environmentally and personally neat manner.

By on Aug 29, 2019

Review comment responded on Aug 30, 2019

Thank you for taking the time to review your stay at Hotel Indigo Baltimore Downtown. We are pleased to know we could impress you with our friendly service, beautiful decor, and excellent dining options. We also appreciate your constructive comments and hope we have another opportunity to welcoming you again soon. Safe Travels, Jason Curtis, General Manage

Hotel Indigo Baltimore Downtown, an IHG Hotel

24 West Franklin Street, Baltimore, MD 21201
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