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Recent guest reviews

The staff at this property were incredibly helpful and I appreciated their support. Other than that, our stay was a disappointing experience. While there had been obvious attempts to enhance the property with more modern fixtures, it still felt shabby and dated. The cleanliness was ok in places where it truly mattered, but wasn't the greatest. It is also located directly along the highway, so depending on where your room is located, you may be impacted by the noise and view. There were clusters of other hotels nearby and I really wished we had landed in one of them instead.

Didnt know this property was like an extended stay place. That being said, housekeeping comes only during a certain day. If you needed to exchange towels or bedsheets etc you had to take them to the front desk and they would exchange it with new ones. Not a fan of this kind of place

Not a "lux" property, but comfortable bed and pillows, nice toiletries, kitchen a bonus, staff friendly and helpful, and midway between airport and downtown. For price, it was a great option!

Everyone at candlewood was very professional. And whatever we needed they gave us no questions asked a great place to stay. I recommend it to anyone that wants to stay there

I love this hotel. Your room is a small apartment. Full kitchen,ice box,dishwasher,stove and all the dishes you would need even to cook with. Very clean still a comp breakfest and pantry with everything from food to clothes detergent. Yes you can do laundry if you need to, also My family stays there every time were down in Kemah Texas..Love it. Wes

My husband and I were in town for a friend's wedding, and this hotel was absolutely perfect for our stay. We had our dog with us (who was welcomed to stay), and the room was the perfect size and setup for us traveling with a pet (there was even a specific dog-walking area outside). The hotel was also quick 10 minute drive to the wedding we attended downtown. Great value for the cost of the room for two nights! as for ammenities, we had everything we needed in our room and then some! Very friendly and helpful staff as well.Would definitely stay there again, and would highly recommend to anyone as well. Great stay!!

Everything was just as I expected. The only thing was there were dead gnats along the window seal. For the price it was decent.

This is a good hotel. Just stayed a day or so it was decent.

We were pleasantly surprised with all the room amenities. Kitchenette was complete with fridge, electric range, sink and dishwasher. It was even stocked with plates, bowls, pots, pans, silverware and even plastic containers to store your leftovers. There's even an outdoor grill to use. The room was very comfortable. Our only complaint is the noisy air conditioner that sounded like a Diesel engine break every time it turned off. Staff was rather friendly and apologetic for our air conditioning troubles. Location had easy access to local grocery store. Gym was well equipped, but no pool. We will definitely stay here again.

Location is easy to find, parking is not ample, but go to downtown around 10 min. and 5 min. to Walmart.

Enjoyed my stay. The location is perfect! Close to everything.

Staff try to. Give me everythin I wanted. Could have been better but it was ok.

I was extremely disappointed in my recent stay at the candle wood suites and will not be staying at that chain in the future. I booked my hotel on online prior to taking part in the Austin to Shiner century (100 mile long bike ride). For reference, my friend booked the room across from ours directly with the hotel and paid the same rate. During the booking process, I was not given the option of selecting my preferred room type. Soon after booking, I called and spoke to someone at candle woods corporate (or perhaps I H C as they're part of that chain) and requested a two-bed and non-smoking room. Judging by the person's accent, I suspect it was an out-sourced/off-shore call center but I am just speculating. When I arrived to the hotel, I was displeased to find that I was placed in a room with a single full-sized bed. I went to the front desk to ask to be changed and was told that my room was booked as a "run of the house" which basically means that they can put us wherever they please. I informed them that I called with my requests but was told that "corporate must have over-promised" and they couldn't accommodate my request. They told me that they would send a "roll-away" bed. After a great while, someone arrived with the "roll-away" which was, in fact, a twin sized air mattress. She neglected to bring bedding. When we called about the bedding we were told that we would have to come to the front desk to get the bedding ourselves. My companion went to obtain the bedding and was treated very rudely and told that it was our fault that we were dissatisfied with our room because we booked on a "discount" website (again, my "discounted" rate was exactly the same as my other friend across the hall). It was the model of atrocious customer service and the opposite of hospitality. I will never stay in another candle wood suite again. If they would discriminate against a guest and treat them that poorly for using an online booking process they don't deserve anyone's business.

Helpful staff and very clean facility close to the airport and downtown Austin. Great room for the price.

This hotel was perfect for our needs on this trip. Because we were traveling to Ironman 70.3 Austin we needed to be as comfortable and self-sufficient as possible. Our room was the perfect size with a small kitchen so we could prepare some of our own meals. All was clean and modernly decorated. It felt very much like we were staying in a friend's apartment. We had access to on-site laundry and a decent gym. The staff was very courteous and friendly. If we return for this event again we will absolutely stay here again.

Good stay, nice rooms. No Pool, bit hard to get to as tucked away. Had several rooms & they botched one of these. Great stay otherwise.

South IH 35 Austin TX

Hotel highlights

  • Close to South Congress Avenue
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • 24-hour fitness center

Located in Franklin Park within a mile (2 km) of South Congress Avenue, Sonesta Simply Suites Austin South is within 2 miles (3 km) of other popular sights such as St. Edward's University. This 3-star hotel welcomes guests with 122 rooms and conveniences like a 24-hour gym, free in-room WiFi, and free self parking.


Rooms

The 122 air-conditioned rooms feature kitchens with refrigerators and microwaves. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and DVD players. Bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and ironing boards are other standard amenities. Weekly housekeeping is available.


Property features

Guests of Sonesta Simply Suites Austin South enjoy a 24-hour gym, free WiFi in public areas, and a 24-hour business center. You can take advantage of free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include express check-out, free newspapers, and laundry facilities.

Room options

Suite, 1 Queen Bed with Sofa bed (One Bedroom)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 Queen Bed, Accessible (Mobility Tub One Bedroom)

1 Queen Bed | Sleeps 2

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

1 Queen Bed | Sleeps 2

Studio Suite, 1 Queen Bed (Studio)

1 Queen Bed | Sleeps 2

Guest reviews for Sonesta Simply Suites Austin South

Everyone (4) Business (7) Couples (19) Family (4) Other (5) Friends (1)
2
Partner Couples Business Business

The staff at this property were incredibly helpful and I appreciated their support. Other than that, our stay was a disappointing experience. While there had been obvious attempts to enhance the property with more modern fixtures, it still felt shabby and dated. The cleanliness was ok in places where it truly mattered, but wasn't the greatest. It is also located directly along the highway, so depending on where your room is located, you may be impacted by the noise and view. There were clusters of other hotels nearby and I really wished we had landed in one of them instead.

By , from Twin Cities, MN on Mar 19, 2020

4
Everyone

By on Feb 10, 2020

4
Family Business Business

Didnt know this property was like an extended stay place. That being said, housekeeping comes only during a certain day. If you needed to exchange towels or bedsheets etc you had to take them to the front desk and they would exchange it with new ones. Not a fan of this kind of place

By on Jan 18, 2020

4
Business Business

Not a "lux" property, but comfortable bed and pillows, nice toiletries, kitchen a bonus, staff friendly and helpful, and midway between airport and downtown. For price, it was a great option!

By on Nov 26, 2019

Review comment responded on Nov 27, 2019

Dear Valued Guest, Thank you for taking the time to leave us a review of your recent stay with us here at Candlewood Suites Austin South. We are very pleased to hear that you enjoyed your stay with us and found our location to be conveniently located between the airport and downtown Austin. We have shared your review with our staff so they recognize that their hard work and great customer service is greatly appreciated by our guests. We hope to see you back again soon!

4
Everyone

By on Jul 7, 2019

Review comment responded on Jul 15, 2019

Dear Valued Guest, Thank you for taking the time to leave us a review of your recent stay with us. We look forward to seeing you again soon!

5
Partner Couples Family

Everyone at candlewood was very professional. And whatever we needed they gave us no questions asked a great place to stay. I recommend it to anyone that wants to stay there

By on Apr 7, 2019

5
Everyone

By on Jan 1, 2019

4
Everyone

By on Nov 26, 2018

4

our christmas trip

Couples

I love this hotel. Your room is a small apartment. Full kitchen,ice box,dishwasher,stove and all the dishes you would need even to cook with. Very clean still a comp breakfest and pantry with everything from food to clothes detergent. Yes you can do laundry if you need to, also My family stays there every time were down in Kemah Texas..Love it. Wes

By on Jan 8, 2015

5

exactly what we needed!

Couples

My husband and I were in town for a friend's wedding, and this hotel was absolutely perfect for our stay. We had our dog with us (who was welcomed to stay), and the room was the perfect size and setup for us traveling with a pet (there was even a specific dog-walking area outside). The hotel was also quick 10 minute drive to the wedding we attended downtown. Great value for the cost of the room for two nights! as for ammenities, we had everything we needed in our room and then some! Very friendly and helpful staff as well.Would definitely stay there again, and would highly recommend to anyone as well. Great stay!!

By on Jan 6, 2015

Sonesta Simply Suites Austin South

4320 South IH 35, Austin, TX 78745
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