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Recent guest reviews

Our stay was great. The only feedback I would like to pass on—the room service comes from the restaurant downstairs. We went to the restaurant the next day and realized quickly that that’s where the room service can from as the menus are identical. My room service was cold and had been sitting for quiet a while before it was brought to our room. The next few meals

Great location; large rooms

The property is convenient for events located downtown. We could walk to everything. The pool was a refreshing place to wind down at night.

Very nice location convenient to downtown Austin. Valet was awesome made it easy if you needed you car to go somewhere.

This was one of the nicest hotels I have ever stayed in

Dining options and amenities were great. Rooms large and clean and modern.

Considering my brother surprised me and last minute they were able to find him a room . Exemptions customer service

Excellent customer service. Will be back again. Very clean

This hotel is wonderful. Great location and beautiful rooms. My only complaint is that both paid parking and valet parking options are outrageously priced.

No fridge in the 11th floor corner room No sofa bed No internet in room except with a fee

All employees were awesome One of the best hotel experiences I have had.

Not up to JW standards. Stayed several nights and was never able to self park. Garage was always full and was forced to valet. Room was never cleaned.. maybe something new due to COVID, but was not informed. Also little things like tv remote not working properly and not able to see folio on tv. Will not stay again.

The staff is friendly and helpful. People at the pool look like jersey shore and no one wears masks--except those who serve them, mostly melanated folks. So thats what it is, and it is what it is.

I would have liked to have a refrigerator in the room.

E 2nd St Austin TX

Hotel highlights

  • Walking distance to Lady Bird Lake and Sixth Street
  • Onsite dining
  • Spa
  • Outdoor pool

Located in Downtown Austin, JW Marriott Austin is within a 5-minute walk of popular attractions such as Lady Bird Lake and Sixth Street. This 1012-room, 4-star hotel has 3 restaurants along with conveniences like a full-service spa and an outdoor pool.


Dining

There are multiple options for onsite dining with 3 restaurants, including OP Italian Austin, which specializes in Italian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 1012 rooms are air-conditioned and have an array of amenities, including MP3 docks, coffee makers, and free bottled water. Guests can expect WiFi and LED TVs with pay movies. Beds sport premium bedding and bathrooms offer free toiletries. Safes, phones, and ironing boards are also available.


Property features

Built in 2015, the brand new JW Marriott Austin features a full-service spa, an outdoor pool, and a 24-hour gym. Valet parking is offered for USD 54.00 per day. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a conference center, a 24-hour business center, and express check-in.

Room options

Room, 2 Queen Beds, Non Smoking, Corner

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking, Corner

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Non Smoking, View

2 Queen Beds | Sleeps 4

City Room, 2 Queen Beds, Non Smoking, City View

2 Queen Beds | Sleeps 4

Guest reviews for JW Marriott Austin

Everyone (23) Couples (3) Family (13)
5
Family

By on Sep 8, 2021

Review comment responded on Sep 9, 2021

Dear Gerard, Thank you for the great review! I am so glad to hear you enjoyed your stay. We hope to welcome you back the next time your travels bring you to Austin! Sincerely, Suzanne C.

4
Everyone

Our stay was great. The only feedback I would like to pass on—the room service comes from the restaurant downstairs. We went to the restaurant the next day and realized quickly that that’s where the room service can from as the menus are identical. My room service was cold and had been sitting for quiet a while before it was brought to our room. The next few meals

By on Aug 14, 2021

Review comment responded on Sep 29, 2021

Thank you for your staying with us, we appreciate your feedback! We will address your concern to our management.

4
Business Business

Great location; large rooms

By on Aug 7, 2021

Review comment responded on Aug 28, 2021

Thank you for staying with us, we appreciate your feedback!

4
Family

The property is convenient for events located downtown. We could walk to everything. The pool was a refreshing place to wind down at night.

By on Jul 30, 2021

Review comment responded on Jul 30, 2021

Thank you for staying with us, we appreciate your feedback!

5
Everyone

By on Jun 25, 2021

Review comment responded on Jul 6, 2021

Thank you for staying with us!

5
Family

Very nice location convenient to downtown Austin. Valet was awesome made it easy if you needed you car to go somewhere.

By on Jun 25, 2021

Review comment responded on Jul 3, 2021

Dear Anonymous, Thank you for the great review! I am so glad to see you enjoyed your experience with us and our staff was able to take great care of you. We hope to welcome you back the next time your travels bring you to Austin!

5
Everyone

By on Jun 9, 2021

Review comment responded on Jul 3, 2021

Dear Anonymous, Thank you for the great review! I am so glad to see you enjoyed your experience with us. We hope to welcome you back the next time your travels bring you to Austin!

5
Family

This was one of the nicest hotels I have ever stayed in

By on May 15, 2021

Review comment responded on May 15, 2021

Dear Anonymous, Thank you for the great review! I am so glad to see you enjoyed your stay with us and all the hotel has to offer. We hope to welcome you back the next time your travels bring you to Austin!

5
Everyone

By on Mar 29, 2021

Review comment responded on Apr 13, 2021

Dear Anonymous, Thank you for the great review! I am so happy to hear that you enjoyed your stay with us! We hope to welcome you back the next time your travels bring you to Austin!

5
Partner Couples

Dining options and amenities were great. Rooms large and clean and modern.

By on Mar 9, 2021

Review comment responded on Mar 29, 2021

Dear Anonymous, Thank you for the great review! I am so glad to hear you enjoyed your stay with us and all our hotel has to offer! We hope to welcome you back the next time your travels bring you to Austin!

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