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Recent guest reviews

We really enjoyed the room. We got the 1 bedroom king suite and it was great. The only problem is there were no blankets in the room, and one of the remotes did not work. The complimentary breakfast was amazing, and the employees were super friendly. The hotel was very clean.

I enjoyed the amenities

All the staff were extremely nice and helpful. Room was clean and comfortable. Beautiful hotel.

It was sparsely appointed. Beds nice. The build out was amateur and won’t hold up.

We stayed in a suite, which was nicely appointed with basics, but not really awesome for actual cooking. There was no cutting board, and it was difficult to air out smells. A good choice for simple meals. The staff was nice enough, but there were definitely not enough people working. You can tell the staff was was a little overworked

The staff where friendly, the building was in the perfect location, I did have to wait for check in but staff gave me free parking they said,

We were supposed of the unique suite we were not expecting that

The location of this property is disappointing due to a lot of homeless people around it; we didn’t feel safe to walk anywhere and ended up using Uber the whole time. The complimentary breakfast was one of the worst we have seen; they had one tiny table with gas station muffins and yogurt on it. Will not be staying at this hotel again.

El desayuno, muffins, cafe…Muy conveniente para ir a visitar el Capitolio, la catedral, universidad, la 6etc $20 p día para estacionarse. El Ac hace mucho ruido pero en general no está mal. La verdad no tuvimos ningún problema.El personal muy amable.

I didn’t get an overview at check-in regarding housekeeping or how to request it. Also, if you book through an aggregator like Orbitz they won’t give you a receipt until check-out, and they won’t know anything about your rate etc... The staff was aloof and barely helpful.

I was SO disappointed in our stay. I called two weeks in advance to ensure they had hot break fast during covid and that the pool was open. We got there and this location is surrounded by homeless. No breakfast. Pool was filthy. So so disappointed as we normally love Hyatt

I liked the cleanliness of the room and the space and layout. It was a corner room and was large. What I did not like was the location. It did not feel safe.

The staff at the reception desk were short and didn’t want to be helpful at all! There definitely were no “going out of their way” to make its guests welcomed. E.g. all the questions I asked were answered “no!” and that’s it. Ah also, there’s no restaurant in this hotel and they only serve coffee, which they call “breakfast”. Very disappointed! I was treated much much better in cheap motels on the sides of highways.

Everything was nice except for the breakfast. I thought it could have been better.

The room was very Clean, friendly staff that greeted me as soon as I walked in, and close free parking

The garage wasn’t open when we arrived so we had to pay for public parking. The bathroom had many nasty, dangerous issues with it. The hotel did not live up to its expectations from the pictures. Very disappointing that I paid this much to stay here.

The rooms are nice but they seem to have a communication issue with housekeeping not telling maintance that things are broke. Also if I would have known Salvation Army homeless shelter was two blocks away I wouldn’t have booked there. Very aggressive pan handlers and the hotel shockingly didn’t have security for its guest.

Neches Street Austin TX

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown Austin, Hyatt House Austin/Downtown is within a 5-minute walk of sights such as Sixth Street and St. Mary's Cathedral. This 190-room hotel has conveniences like free breakfast, an outdoor pool, and a 24-hour gym.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge.


Rooms

All 190 air-conditioned accommodations feature sitting areas. 43-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries. Microwaves, refrigerators, and coffee makers are other standard amenities. Housekeeping is available on request.


Property features

Built in 2016, the brand new Hyatt House Austin/Downtown offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 40 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, Multiple Beds (High Floor, 2 Queen & 1 Sofa Bed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Suite, 1 Bedroom, Accessible, Corner (Shower, 1 King & 1 Sofa Bed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 Bedroom, Corner (1 King & 1 Sofa Bed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 Bedroom (1 King & 1 Sofa Bed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Hyatt House Austin/Downtown

Everyone (17) Couples (5) Family (10)
5
Family

We really enjoyed the room. We got the 1 bedroom king suite and it was great. The only problem is there were no blankets in the room, and one of the remotes did not work. The complimentary breakfast was amazing, and the employees were super friendly. The hotel was very clean.

By on Oct 16, 2021

5
Everyone

I enjoyed the amenities

By on Sep 11, 2021

Review comment responded on Sep 13, 2021

So glad to hear you enjoyed your stay and the hotel! We hope to welcome you again next time your travels bring you to Austin!

5
Partner Couples

All the staff were extremely nice and helpful. Room was clean and comfortable. Beautiful hotel.

By on Aug 2, 2021

Review comment responded on Aug 4, 2021

Thank you for choosing the Hyatt House Austin Downtown! So glad to hear you enjoyed your stay!

3
Partner Couples Business Business

It was sparsely appointed. Beds nice. The build out was amateur and won’t hold up.

By on Jul 25, 2021

Review comment responded on Jul 26, 2021

Thank you for your feedback.

3
Everyone

We stayed in a suite, which was nicely appointed with basics, but not really awesome for actual cooking. There was no cutting board, and it was difficult to air out smells. A good choice for simple meals. The staff was nice enough, but there were definitely not enough people working. You can tell the staff was was a little overworked

By on Jul 9, 2021

Review comment responded on Jul 9, 2021

Thank you for choosing the Hyatt House Austin Downtown and for offering valuable feedback! We definitely need more staff, if you know anyone in the Austin area that needs a job we are hiring all positions!

4
Family

The staff where friendly, the building was in the perfect location, I did have to wait for check in but staff gave me free parking they said,

By on Jul 8, 2021

Review comment responded on Jul 8, 2021

Thank you for choosing the Hyatt House Austin Downtown! We are sorry you had to wait; I will share your experience with the team and rectify our short comings moving forward. We hope you give us another chance to get it right.

5
Family with small children

We were supposed of the unique suite we were not expecting that

By on Jun 26, 2021

Review comment responded on Jul 1, 2021

Thank you for choosing the Hyatt House Austin Downtown! We are glad to hear you enjoyed your stay!

2
Family

The location of this property is disappointing due to a lot of homeless people around it; we didn’t feel safe to walk anywhere and ended up using Uber the whole time. The complimentary breakfast was one of the worst we have seen; they had one tiny table with gas station muffins and yogurt on it. Will not be staying at this hotel again.

By on Jun 22, 2021

Review comment responded on Jun 22, 2021

Thank you for choosing the Hyatt House. We appreciate the feedback.

4
Everyone

El desayuno, muffins, cafe…Muy conveniente para ir a visitar el Capitolio, la catedral, universidad, la 6etc $20 p día para estacionarse. El Ac hace mucho ruido pero en general no está mal. La verdad no tuvimos ningún problema.El personal muy amable.

By on Jun 15, 2021

Review comment responded on Jun 16, 2021

Gracias por elegir Hyatt House Austin Downtown. Nos complace saber que disfrutó de su estadía. ¡Esperamos darle la bienvenida pronto!

2
Business Business

I didn’t get an overview at check-in regarding housekeeping or how to request it. Also, if you book through an aggregator like Orbitz they won’t give you a receipt until check-out, and they won’t know anything about your rate etc... The staff was aloof and barely helpful.

By on Apr 25, 2021

Review comment responded on Apr 26, 2021

Thank you for choosing the Hyatt House Austin Downtown & for your feedback.

Hyatt House Austin/Downtown

901 Neches Street, Austin, TX 78701
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