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Recent guest reviews

The hallways felt noticeably damp; not only did our room feel way too humid but our family in another room had floors that were sopping wet outside their door and in their room both night. The breakfast offered was overpriced and it would have been nice to have a free continental breakfast option, at least a few things, for how much we paid in total. The cafe shop was VERY nice. Great options there. Pool area was very nice but the water was COLD. Asked if they could change temperature at all but the staff said it was a set point. So chilly sadly. Not having daily cleaning service felt a bit of nuisance considering our room smelled a bit rank when we first arrived and our bathroom sink wouldn't drain. The maintenance did come right away and fixed the sink as well as the smell. The humidity of the place never left however and always felt musty. The staff was always courteous, kind, and friendly. Great customer service from start to finish otherwise. Overall I think the cleanliness and dampness issue clouded our stay a bit and felt like the price did not reflect a typical Hilton experience for what we experienced :(

Lovely place. Liked that the hotel had a restaurant

It was close to downtown Austin and affordable at the same time.

Hidden hotel that i never seen in the area before. Great value and price

They were remodeling which I wasn’t aware of prior to booking, also I found hair in my bathroom which wasn’t mine when I first entered my room. Other then that the staff was friendly and kind and quite attentive to me during my stay.

mini fridge in the room was not plugged in. bed is squeaky

The staff. Was very friendly. Bed very comfortable

Great place to stay. Beds are amazingly comfortable. We loved staying there for our mini-vacation.

Wish it was not quite so expensive so I could stay another day. Loved the treadmill in the exercise room.

Nice, clean property. A little pricey for this type hotel.

I liked the indoor pool and workout facility, and the front lobby Amazing. The only problem was the rooms looked dated and water pressure in the shower was extremely low. Overall I would visit again

They gave us a handicap room. There is no clock in the room and it's old. One day the room never got cleaned. You have to pay for everything. Breakfast is $10.99 per person. We should've stayed down the street. Next time we know. It was a total disappointment!!!

Nice clean hotel. Easy check in, hotel staff very friendly.

This is our second time staying here. Both times we had excellent service, a clean room and adequate amenities. This is our go to hotel while visiting family members in Austin.

Research Blvd Austin TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located in Mesa Park, Hilton Garden Inn Austin NW - Arboretum is within a few miles (5 km) of popular sights such as The Domain and St. David's North Austin Medical Center. This 3-star hotel has 138 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour gym.


Dining

Continental breakfast is offered for a fee each morning from 6 AM to 10 AM. Savor a meal from the comfort of your room with room service, or grab a bite to eat at the onsite restaurant.


Rooms

All 138 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 32-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are also available.


Property features

Guests of Hilton Garden Inn Austin NW - Arboretum have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a 24-hour business center, express check-out, and laundry facilities.

Room options

Room

1 King Bed | Sleeps 2

Room

2 Double Beds | Sleeps 4

Room, 1 King Bed, Accessible

1 King Bed | Sleeps 2

Room, 2 Double Beds (Drinks & Snacks)

2 Double Beds | Sleeps 4

Guest reviews for Hilton Garden Inn Austin NW - Arboretum

Everyone (19) Business (3) Couples (7) Family (12) Other (1)
3
Family Family with small children Friends

The hallways felt noticeably damp; not only did our room feel way too humid but our family in another room had floors that were sopping wet outside their door and in their room both night. The breakfast offered was overpriced and it would have been nice to have a free continental breakfast option, at least a few things, for how much we paid in total. The cafe shop was VERY nice. Great options there. Pool area was very nice but the water was COLD. Asked if they could change temperature at all but the staff said it was a set point. So chilly sadly. Not having daily cleaning service felt a bit of nuisance considering our room smelled a bit rank when we first arrived and our bathroom sink wouldn't drain. The maintenance did come right away and fixed the sink as well as the smell. The humidity of the place never left however and always felt musty. The staff was always courteous, kind, and friendly. Great customer service from start to finish otherwise. Overall I think the cleanliness and dampness issue clouded our stay a bit and felt like the price did not reflect a typical Hilton experience for what we experienced :(

By , from Houston on Oct 11, 2021

5
Everyone

Lovely place. Liked that the hotel had a restaurant

By on Sep 2, 2021

Review comment responded on Oct 13, 2021

Thank you so much for taking the time to share your experience with us. I am happy to see that even though we have a limited menu at the moment, we made a good impression. Thanks again for your kind comments and we hope to see you again in the future. Take care.

5
Everyone

By on Jun 1, 2021

4
Friends Family

It was close to downtown Austin and affordable at the same time.

By on Apr 5, 2021

Review comment responded on May 24, 2021

Thank you so much for taking the time to share your experience with us. We hope you enjoyed your stay and please if there is anything we can do to improve, do not hesitate to let us know. I am glad we were located at a good distance from downtown and that it was affordable. Thank you again for your comments, take care.

4
Everyone

By on Jan 25, 2021

Review comment responded on Mar 22, 2021

Thank you so much for taking the time to share your experience with us. We hope you enjoyed your stay and think of us the next time you are in town. Take care.

5
Everyone

Hidden hotel that i never seen in the area before. Great value and price

By on Jun 24, 2020

Review comment responded on Jul 7, 2020

Thank you for staying with us. We appreciate all of our guests and their feedback. I hope you enjoyed your stay and think of us the next time you are in town. Thank you again for choosing us. Take care.

4
Family

They were remodeling which I wasn’t aware of prior to booking, also I found hair in my bathroom which wasn’t mine when I first entered my room. Other then that the staff was friendly and kind and quite attentive to me during my stay.

By on Mar 1, 2020

Review comment responded on Mar 1, 2020

Hi there, thank you so much for taking the time to share your experience with us. I apologize we did not meet your expectations especially coming from a Hilton Brand hotel. I will pass on your feedback to our housekeeping team and we will work very hard to make sure this does not happen again. Thank you again for sharing, we appreciate all the feedback we can get as it only makes us better and stronger. Thank you, take care.

3
Partner Couples

mini fridge in the room was not plugged in. bed is squeaky

By on Nov 25, 2019

Review comment responded on Nov 25, 2019

Thank you for taking the time to share your experience with us. I apologize for the inconvenience of the fridge not being turned on for your needs. I will definitely get with my housekeeping and maintenance and relate these issues so that they can be fixed. Thank you again for letting us know. We appreciate all the feedback we can get as it only makes us better. Take care.

5
Everyone

By on Sep 30, 2019

Review comment responded on Oct 7, 2019

Hope you enjoyed your stay and please if there is anything else we can do to make your stay even better, please let us know. Thank you.

5
Everyone

By on Jul 31, 2019

Hilton Garden Inn Austin NW - Arboretum

11617 Research Blvd, Austin, TX 78759
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