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Recent guest reviews

Location. No free access coffee. No elevator for the 2nd floor. Age of the property

Dirty old threadbare sheets holes in blankets terrible continental breakfast

There was a moldy smell on the hall way. It took the staff at least a couple of days to take care of the issues that I brought to their attention.

Very close to my meeting venue... Staff extremely nice.

Location was good. It was easy to get around and meet our needs.

Spacious room. Comfortable furniture. Easy to use kitchen.

Ceiling peeling above shower, dated furnishings, exercise room has 3 pieces of equipment (no weights), a bit musty.

It was good. The only thing i didnt not like was that the next day i booked it online again but accidentally clicked on a diff location. When i asked for them to please switch it and i could pay the extra 7 bucks they toldme there was nothing they could do

Location is good. Nice to be near convenience store and several restaurants. Concerns at hotel were addressed and fixed by next day. Staff is good. Breakfast is bare but I was aware and planned accordingly.

From the exterior, this property looks like others of its brand. Inside, a whole different story. The lobby is the only clean, attractive portion I saw. I was sent to a room. When I arrived, the bed was unmade and the room unclean. Someone had started cleaning it but never finished (and this was at 9 p.m.). I went back and got a new room assigned. Went to it and experienced the exact same thing. I couldn't even call the front office because the phone did not work. Finally, I got a room near the lobby that I made them check first before giving it to me. Normal size bed instead of the queen I reserved. The room was old, out dated, institutional and depressing. Would not recommend this property to anyone.

Room had roaches, bathtub rusty, tiles moldy, no coffee or pot in room, TV channels limited, fitness center not open until 7, breakfast to begin at 6am, went at 6:10, they had not even set up.

Price was reasonable, facility could use some updates. Hotel staff was very helpful and friendly.

Cleanliness of the room and particularly the floors was the problem.

Had to stay here for one night and the stay was decent. I dont have anything to rave about , neither do i have any complaints.

Overall, I enjoyed my stay at this hotel. However, you should know that although it is only 2 stories, there is no elevator. This could have caused a problem for my 80+ year old parents had they not gotten a ground floor room. They do not make up the room on a daily basis. I understand that it is unnecessary to change the sheets daily, but it would be nice to have the bed made and the trash emptied. The kitchenette is quite satisfactory for preparing a meal for two. If there are more in your party, you may have to request extra plates and silverware. The refrigerator is large and mine at least got very cold. There are a couple of small restaurants to eat at right next door and a 7-11 style mart for cold drinks and snacks. The entire location has been recently renovated. There is the smell of new paint and everything is clean and bright. I just thought there were a couple of things that should have been more prominently made clear in the property description, which I have pointed out above, but I would stay there again. Hope this helps.

Experience was smooth mo hangups. Staff was really friendly and thoughtful

My room stunk! like mildew!! could not sleep very loud at night! people comimg and going at all hours!!!!!!!!!!!!!!!!!!!!!!!!

Our first room smelled and had tiny bugs in the bathroom. The bed was supposed to be queen, but was more like a full size bed. The staff was very apologetic and credited us for that night's stay. They worked hard to get us another room. This room was better. The room was as clean as an old well used room could be. The carpet is well worn and dirty, stained, in the room and the hallway. The take and go breakfast is pretty pitiful. We stay at this hotel because of the location to family.

Gracy Farms Ln Austin TX

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located in North Burnet, Extended Stay America Suites Austin NW/Arboretum The Domain is within a mile (2 km) of sights such as St. David's North Austin Medical Center and The Domain. This 113-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Dining

Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

The 113 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.


Property features

At Extended Stay America Suites Austin NW/Arboretum The Domain, guests have access to a fitness center, free WiFi in public areas, and a meeting room. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and laundry facilities.

Room options

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Studio, Multiple Beds, Non Smoking

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Studio, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Studio, 1 Double Bed with Sofa bed, Accessible, Non Smoking

1 Double Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Extended Stay America Suites Austin NW/Arboretum The Domain

Everyone (9) Couples (4) Business (3) Family (10) Friends (1) Other (2)
4
Family Business Business

Location. No free access coffee. No elevator for the 2nd floor. Age of the property

By on Mar 27, 2021

Review comment responded on May 1, 2021

We're sorry to hear about your experience at our hotel. Our amenities are temporarily closed due to covid-19, however we do offer coffee makers upon request. Thank you for your feedback and we hope you give us another chance. We will do our best to accommodate ground floor requests in the future.

4
Everyone

By on Feb 25, 2020

1
Partner Couples Family

Dirty old threadbare sheets holes in blankets terrible continental breakfast

By on Jan 27, 2020

Review comment responded on Jan 28, 2020

Thank you for choosing our hotel for your friend. We are truly sorry for the disappointment they had with our room. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while planning new breakfast choices. We hope you and your friend will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management

2
Business Business

There was a moldy smell on the hall way. It took the staff at least a couple of days to take care of the issues that I brought to their attention.

By on Jan 13, 2020

Review comment responded on Jan 13, 2020

Thank you for your review. We are sorry for the odor you experienced in your suite and apologize that we were not able to resolve the issue on time. Your feedback will be shared with our housekeeping team for review and action. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management

4
Everyone

By on Aug 2, 2019

5
Partner Couples Business Business

Very close to my meeting venue... Staff extremely nice.

By , from Chillicothe on Jul 12, 2019

Review comment responded on Jul 13, 2019

Anita, thank you for taking the time to review your stay at Extended Stay America. We're delighted to know our location was ideal for your travel needs and that you were impressed with the service provided by our associates. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management

2
Family

Location was good. It was easy to get around and meet our needs.

By on May 27, 2019

Review comment responded on May 27, 2019

Thank you for your review. We are glad to know you liked the convenience our location has to offer and that you had a pleasant stay with us. However, we regret any inconvenience caused. We hope you visit us again soon. Sincerely, Hotel Management

4
Family Family

Spacious room. Comfortable furniture. Easy to use kitchen.

By on Mar 25, 2019

Review comment responded on Mar 26, 2019

Thank you for the generous review of the Extended Stay America. We are glad you had an enjoyable stay and that you were impressed with your well-appointed room. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management

2

long in the tooth

Everyone

Ceiling peeling above shower, dated furnishings, exercise room has 3 pieces of equipment (no weights), a bit musty.

By on Jun 7, 2018

Review comment responded on Jun 9, 2018

Thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management

4

i liked the diff buildings one had somking

Everyone

It was good. The only thing i didnt not like was that the next day i booked it online again but accidentally clicked on a diff location. When i asked for them to please switch it and i could pay the extra 7 bucks they toldme there was nothing they could do

By , from austin, tx on Dec 11, 2017

Review comment responded on Dec 14, 2017

Thank you choosing to stay at Extended Stay America. We are delighted to know you enjoyed your overall visit and were impressed with most aspects of our hotel. However, we are sorry for the issues you had while being here. We appreciate your business and look forward to serving you again soon! Sincerely, Hotel Management

Extended Stay America Suites Austin NW/Arboretum The Domain

2700 Gracy Farms Ln, Austin, TX 78758
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