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Recent guest reviews

It is one my favor properties in Georgia. They were remodeling the breakfast area and you had to walk through that area and a part of the lobby every day. They could have put the breakfast set-up in one of the 1st floor rooms to make it comfortable for the guests.

Staff were extremely friendly and made us feel welcome. Hotel was clean.

Some of the employees remembered me from two years ago. Joe DS, Deborah GM, and a few of the housemen and Housekeepers.

Room was unusually big. We booked a room with two queens. About a 15 minute walk to the James Brown Arena or dining on the main street. Continental breakfast had hot and cold options.

No receipt issued at check out of the expenses I paid and I paid a 25.00 incidentals fee when I checked in although my credit card was on file

The hotel is in the heart of downtown. It has a security gate for guest parking which I think is necessary in this part of town.

Upscale, interior corridors, outdoor pool, near most downtown tourist activities, free local shuttle around downtown and to the airport.

Clean room, good beakfast with options for almost everyone

The hotel was clean and neat and nice staff, shuttle service was very good.

Pleasantly surprised with the hotel. Very comfortable room.

At check in, there were no rooms available (overbooked?), so I was sent to the Ramada Inn down the street.

Nice rooms and very clean , however, the bed was not comfortable and did not like the breakfast area although breakfast itself was good.

Hotel staff was very accommodating. I used the free shuttle three times: to the drugstore, to a wedding reception, and to the airport.Excellent service! Like I said it was offered free. The front desk folks, drivers, food servers, and housekeeping were all pleasant to talk to if I needed anything. The front desk was very efficient. The room was OK. Great bed, great shower, great housekeeping. OK breakfast. Two things I didn't like 1. Tiny closet. I literally had to search the room to FIND the closet. 2. Awful TV service. No directory of channels either printed or on screen using the remote.

My mother loved this hotel. Very clean and comfortable.

A short walk to Augusta's Savannah River walk. Easy to get to from I-20 and close to why 25 for our departure. Great breakfast. Comfy beds. Wifi worked fine. Check in staff took the time to find my IGH rewards number. Much Appreciated. Price is right as well.

Broad St Augusta GA

Hotel highlights

  • Close to Augusta Riverwalk
  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking

Located in Downtown Augusta within a 5-minute walk of Augusta Museum of History, Holiday Inn Express Augusta Downtown, an IHG Hotel is within a 15-minute stroll of Gertrude Herbert Institute of Art. This hotel has 117 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast offered each morning.


Rooms

All 117 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect 43-inch flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free newspapers, free long-distance calls, and free local calls are also standard.


Property features

At Holiday Inn Express Augusta Downtown, an IHG Hotel, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include a meeting room, a business center, and a computer station.

Room options

Standard Room, 1 King Bed (Leisure)

1 King Bed | Sleeps 3

Standard Room

1 King Bed | 1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible (Mobility)

1 King Bed | Sleeps 3

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

1 King Bed | Sleeps 3

Guest reviews for Holiday Inn Express Augusta Downtown, an IHG Hotel

Everyone (13) Business (1) Couples (1) Family (8) Other (2)
4
Everyone

By on Dec 14, 2020

Review comment responded on Dec 14, 2020

Hi , Thanks for taking the time to leave us a great review! We are glad you enjoyed your stay and look forward to having you back on your next trip to Augusta

4
Everyone

By on Sep 8, 2020

Review comment responded on Oct 13, 2020

Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as exploring the local area. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future.

3
Everyone

It is one my favor properties in Georgia. They were remodeling the breakfast area and you had to walk through that area and a part of the lobby every day. They could have put the breakfast set-up in one of the 1st floor rooms to make it comfortable for the guests.

By on Aug 31, 2020

Review comment responded on Oct 13, 2020

Thank you for taking the time to share your feedback with us on your recent stay. We would like to express sincere apologies that you had a negative experience during your stay with us. Please be aware that we use feedback like yours to take corrective action and to prevent future guests from having similar issues! Thank you for taking the time to complete our survey, we look forward to having you back on your next trip to Augusta,GA.

5
Friends Business Business

Staff were extremely friendly and made us feel welcome. Hotel was clean.

By , from Georgia on Jun 24, 2020

Review comment responded on Jul 3, 2020

Hi Laney, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as exploring the local area. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future.

5
Family

Some of the employees remembered me from two years ago. Joe DS, Deborah GM, and a few of the housemen and Housekeepers.

By on Jan 28, 2020

Review comment responded on Jan 29, 2020

Thank you so much for taking the time to provide us a review! Yours in hospitality - Deborah Sleeth - GM

5
Family Friends

Room was unusually big. We booked a room with two queens. About a 15 minute walk to the James Brown Arena or dining on the main street. Continental breakfast had hot and cold options.

By on Nov 25, 2019

Review comment responded on Dec 6, 2019

WWe are so glad you loved our 2 queen rooms they are quite large compared to other hotels. Thank you so much for sharing your experience with us.

4
Everyone

By on Jul 21, 2019

Review comment responded on Jul 30, 2019

Thank you for the review!

4
Family Family

No receipt issued at check out of the expenses I paid and I paid a 25.00 incidentals fee when I checked in although my credit card was on file

By on Jul 1, 2019

Review comment responded on Jul 30, 2019

Receipts would come from Expedia - the $ 25 incidental fee falls off after 3-5 days. If you need a receipt - please contact Expedia!

4
Everyone

The hotel is in the heart of downtown. It has a security gate for guest parking which I think is necessary in this part of town.

By on Jun 24, 2019

Review comment responded on Jun 27, 2019

Thank you for sharing your experience with us!

5
Family

Upscale, interior corridors, outdoor pool, near most downtown tourist activities, free local shuttle around downtown and to the airport.

By on Jun 11, 2019

Review comment responded on Jul 30, 2019

Thank you for the review!

Holiday Inn Express Augusta Downtown, an IHG Hotel

444 Broad St, Augusta, GA 30901
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