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Recent guest reviews

I like staying here. Staff has consistently been nice and friendly. Jade and Shawn are very personable and knowledgeable. Lobby is clean and the rooms are nice as well

The location was good for the going to the game. However, the room did not seem to be cleaned properly. There appeared to be some kind of stains on the walls and the bench in the room. Water damage on pieces of the furniture. We did not like the fact that the shampoo/ conditioner and body wash was in a container that seems to stay there. Seems nasty and not sanitary. The price of the room and this experience was very disappointing.

Close to the battery Atlanta😊 and nice view from 6th floor. Well maintained for most part and for an older property Negatives: Elevators are super slow and no shuttle to the battery

I tried this hotel as an option to where I typically stay when in the area. We won't be back. There was still food in the fridge from the previous guest; items still in the dresser drawers- during a time when the hotel is stressing the "super" cleaning (so much so that the gym is still closed)- cleaning should be on point. For multiple nights, they only offer service every FIVE days. If you want fresh towels at any point you have to hunt down housekeeping because they do not ask. Breakfast is limited and chaotic; some items in a breakfastish area (milk/yogurt) other items at the front desk (cereal/grab n go bags).

Gwendolyn was very rude during checking in she made me feel not welcome

Friendly staff. Hotel was clean. Room was clean. Good for stay.

Love the location, it's near plenty of eateries, battery Atlanta, Cumberland mall, and a host of other businesses!

Staff is very friendly. Property is in a good area.

Buffet breakfast is very good. Shower is great. Bed is very comfortable and the staff was very accomodating and friendly.

Very clean and friendly staff, convenient to SunTrust Park!

This hotel is located in a great area however I personally wouldn’t recommend staying here. The beds were uncomfortable and the housekeeping didn’t clean the room majority of the time during my stay.

The hotel was clean and had a nice breakfast. The main drawbacks were that the beds were firm and that their pool had been closed by the health department, for which the staff member checking us in failed to mention. We usually try to find places with a pool as it allows our kids something to do during a break from our trip.

Nice property close to ballpark but severely understaffed. One front desk worker who was working as fast as possible but too many people for just one. One breakfast worker and same as above! They need help. Noise level is high. Toilets flush SUPER loud and you can hear every motion outside your door at night. Lastly police block direct path from game and add half a mile walk for you to get back which is no fun when it’s 90 degrees and you are hot and tired! Good points: soft bed, clean rooms and yummy breakfast.

This hotel is in a great location and tjestaff is very pleasant and the Dr oom was very clean. The only downside I had was the room had a damp smell to it but I solved that quick with the lysol I take with me when I travel.

It was not bad . Not overly fancy Nancy nor average.

Spring Hill Pkwy SE Smyrna GA

Hotel highlights

  • Walking distance to The Battery Atlanta and Cumberland Mall
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Cumberland, Holiday Inn Express Atlanta Galleria - Ballpark Area, an IHG Hotel is within a 10-minute walk of popular sights such as The Battery Atlanta and Coca-Cola Roxy Theater. This 139-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and a 24-hour gym.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:00 AM to 10:00 AM.


Rooms

Holiday Inn Express Atlanta Galleria - Ballpark Area, an IHG Hotel's 139 rooms provide microwaves, refrigerators, and coffee makers. 46-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, free local calls, and laptop-compatible safes are also available.


Property features

Guests staying at Holiday Inn Express Atlanta Galleria - Ballpark Area, an IHG Hotel enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room

1 King Bed | 1 Queen Bed | Sleeps 2

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Accessible (Mobil Roll Shwr)

2 Queen Beds | Sleeps 4

Standard Room, 1 Queen Bed, Accessible (Mobil Tub)

1 Queen Bed | Sleeps 3

Guest reviews for Holiday Inn Express Atlanta Galleria - Ballpark Area, an IHG Hotel

Everyone (21) Business (2) Couples (4) Family (14) Other (2)
5
Partner Couples

I like staying here. Staff has consistently been nice and friendly. Jade and Shawn are very personable and knowledgeable. Lobby is clean and the rooms are nice as well

By on Oct 11, 2021

Review comment responded on Oct 13, 2021

Good Afternoon Genesis, A returning guest is the highest compliment, so thank you for your continued support. Our team takes pride in their service, and we are thrilled to see that you noticed. Having clean and comfortable accommodations is also a top priority, so thank you for your kind words. We look forward to the day when you can revisit us. Holiday Inn Express Galleria - Smyrna

2
Partner Couples

The location was good for the going to the game. However, the room did not seem to be cleaned properly. There appeared to be some kind of stains on the walls and the bench in the room. Water damage on pieces of the furniture. We did not like the fact that the shampoo/ conditioner and body wash was in a container that seems to stay there. Seems nasty and not sanitary. The price of the room and this experience was very disappointing.

By on Jul 18, 2021

Review comment responded on Jul 20, 2021

Thank you for staying with us! We're glad that you enjoyed our convenient location but apologize if the rest of your stay was not up to your standards. Our bath amenities have changed over the year to focus more on sustainability and less plastic waste. They are thoroughly cleaned between each visit as part of our IHG Clean Promise. We'd love another opportunity to provide you with a better experience.

4
Family

Close to the battery Atlanta😊 and nice view from 6th floor. Well maintained for most part and for an older property Negatives: Elevators are super slow and no shuttle to the battery

By on Jun 30, 2021

Review comment responded on Jul 2, 2021

We always enjoy hearing from our guests. It's great to know that our beautiful views and convenient location added to your experience. Thank you for your feedback about the elevators and shuttle. We'll keep your comments in mind moving forward. The next time you're in town, we welcome you to stay with us again.

2
Family

I tried this hotel as an option to where I typically stay when in the area. We won't be back. There was still food in the fridge from the previous guest; items still in the dresser drawers- during a time when the hotel is stressing the "super" cleaning (so much so that the gym is still closed)- cleaning should be on point. For multiple nights, they only offer service every FIVE days. If you want fresh towels at any point you have to hunt down housekeeping because they do not ask. Breakfast is limited and chaotic; some items in a breakfastish area (milk/yogurt) other items at the front desk (cereal/grab n go bags).

By on Mar 22, 2021

Review comment responded on Mar 24, 2021

Thank you for your feedback. At this time, certain amenities and services have been limited or suspended to ensure we are delivering a safe environment for our guests and personnel. We ask that you let us know of any issues you encounter, as they are not typical of our usual experience. Our team is looking into your concerns, and we hope to show you a better stay the next time you're in town.

5
Everyone

By on Mar 13, 2021

3
Family Family

Gwendolyn was very rude during checking in she made me feel not welcome

By on Mar 8, 2021

Review comment responded on Mar 10, 2021

Thank you for leaving us your thoughts. We apologize for any perceived rudeness on behalf of our staff and have forwarded your feedback to our team so we can better ensure a warm welcome for all of our guests. Other than this, we hope your stay was a satisfactory one, and we would love to welcome you back for an even better experience on a future visit.

4
Family Family

Friendly staff. Hotel was clean. Room was clean. Good for stay.

By on Jan 4, 2021

Review comment responded on Jan 6, 2021

A clean property and friendly staff are both fundamental to a successful trip, and to hear that this was your experience has us ecstatic. We're thrilled that you had such a wonderful experience with us, and we can't wait to welcome you back to Holiday Inn Express Atlanta Galleria Ballpark Area for another exceptional visit.

4
Everyone

By on Dec 25, 2020

5
Partner Couples

Love the location, it's near plenty of eateries, battery Atlanta, Cumberland mall, and a host of other businesses!

By , from Marietta on May 18, 2020

Review comment responded on May 19, 2020

Thank you for choosing Holiday Inn Express Atlanta Galleria Ballpark Area as your hotel of choice. We're ecstatic that our location was perfect for all of your plans in the area, and we look forward to hosting should your adventures point you back in our direction.

5
Everyone

Staff is very friendly. Property is in a good area.

By , from Washington on Feb 17, 2020

Review comment responded on Feb 17, 2020

Thank you so much for your feedback. We hope you come visit us again in the future.

Holiday Inn Express Atlanta Galleria - Ballpark Area, an IHG Hotel

2855 Spring Hill Pkwy SE, Smyrna, GA 30080
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