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Recent guest reviews

Great hotel!

didn't clean the room. Also, i requested clean the room, but did not

The greeting was nice. The soap dish in the shower was broken off. The wait to get to the breakfast was long. I just left and went to a restaurant. It’s a nice hotel and I plan on staying there at Christmas.

Nice, clean hotel with good amenities. The bed was just a little too stiff for me, but not a problem.

Never cleaned room during our 3 night stay

Good basic hotel served my needs just fine. Minor issues with the TV were handled quickly and with a smile. Room was clean overall. Bed was comfortable.

MANAGEMENT IS HORRIBLE!!! THEY DIDNT Take my complaint seriously basically told me I was lying! Won’t stay ever again!

Very accommodating and very modern facility !! A for cleanliness and coziness .

Traveling cross country and we were so tired and needed a good night sleep. They gave us a handicap room on the first floor, shower was tight and the sink was short for me, and the shower leaked all over the floor. I am a big guy and tall. The bed was a little too firm for us.

The interior is clean. You can tell its been remodeled because the walls have been patched from previous holes. The room and common areas are very clean. The hotel next door is new construction so the parking lot has runoff from the construction site. A lot of contractors staying at the hotel but it was quiet, nonetheless.

Great stay with our doggie Nice new decor, large room nice staff

The staff was rude. The phone did not work in the room. Breakfast was horrible except the waffles. But mainly the staff was just down right mean.

The actual hotel is very nice. It is very clean and well equipped. Only negative is that it has been changed into a Best Western Hotel. There is a sign pointing behind construction. There was none. Finally after searching, I called the hotel and they informed me it had changed. A simple sign stating this change would be very helpful.

No hot water. Then no water at all, for hours. Very poor response by the staff.

Everything was perfect! We walked in and the aroma was so relaxing and the hotel was quiet. Staff was friendly and welcoming. This is the 2nd time we've stayed at this hotel and it will not be the last. The room was clean, breakfast was great overall a great and safe place to stay with kids.

Staff was extremely professional and helpful. Nothing to dislike about my stay.

Stephens Center Dr Duluth GA

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Fitness center

Medieval Times is within a mile (2 km) of Best Western Plus Duluth / Sugarloaf, and other popular sites like Sugarloaf Mills are within a couple of miles (3 km). This 83-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Dining

Free full breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

The 83 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 43-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include free local calls, ironing boards, and desks.


Property features

Guests of Best Western Plus Duluth / Sugarloaf enjoy a gym, free WiFi in public areas, and a business center. If you drive, put free parking to good use. The front desk is staffed 24/7 to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include a seasonal outdoor pool, express check-out, and laundry facilities.

Room options

Standard Room, 1 King Bed with Sofa bed, Accessible, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for Best Western Plus Duluth / Sugarloaf

Everyone (24) Couples (2) Family (7) Other (2)
5
Family with small children

Great hotel!

By on Oct 14, 2021

3
Friends

didn't clean the room. Also, i requested clean the room, but did not

By on Sep 7, 2021

Review comment responded on Sep 8, 2021

Dear valued guest we certainly apologize if your room did not get cleaned during your stay with us. Please let us know when and if your ever in the area again as we would like to have a second opportunity to make a better first impression.

4
Everyone

The greeting was nice. The soap dish in the shower was broken off. The wait to get to the breakfast was long. I just left and went to a restaurant. It’s a nice hotel and I plan on staying there at Christmas.

By on Aug 6, 2021

Review comment responded on Aug 9, 2021

Thank you for the kind words. We look forward to having you back with us during the holiday.

4
Family with small children

Nice, clean hotel with good amenities. The bed was just a little too stiff for me, but not a problem.

By on Jul 12, 2021

Review comment responded on Jul 13, 2021

Thank you for the kind words. we cant wait to have you back to stay with us again.

2
Friends

Never cleaned room during our 3 night stay

By on May 31, 2021

Review comment responded on Jun 3, 2021

We apologize for any inconveniences during your stay. Currently we are only servicing rooms upon request at this time due to COVID-19. We hope you stay with us again, and give us a chance to give you a better first impression.

4
Everyone

Good basic hotel served my needs just fine. Minor issues with the TV were handled quickly and with a smile. Room was clean overall. Bed was comfortable.

By , from Jacksonville on Oct 19, 2020

Review comment responded on Oct 19, 2020

Thanks for staying with us and the nice comments about your stay. Hope to see you again in the near future.

5
Everyone

By on Aug 7, 2020

Review comment responded on Aug 29, 2020

Thanks for the positive comment and we hope to see you again soon.

1
Family with small children Family

MANAGEMENT IS HORRIBLE!!! THEY DIDNT Take my complaint seriously basically told me I was lying! Won’t stay ever again!

By , from Atlanta on Aug 3, 2020

Review comment responded on Aug 6, 2020

Dear Guest we regret that you feel that way as we try very hard to give each and everyone of our valued guests 100% service when they are at our property.

5
Everyone

Very accommodating and very modern facility !! A for cleanliness and coziness .

By , from Jamaica , NY on Jul 28, 2020

Review comment responded on Aug 29, 2020

Thanks for the positive comment and we hope to see you again soon.

2
Everyone

Traveling cross country and we were so tired and needed a good night sleep. They gave us a handicap room on the first floor, shower was tight and the sink was short for me, and the shower leaked all over the floor. I am a big guy and tall. The bed was a little too firm for us.

By , from California on Jul 11, 2020

Review comment responded on Jul 12, 2020

We apologize for your experience, and would like you to know that our employees are here to cater to our guest. When our guest arrive at the property we place them in the rooms that they have booked prior to arrival. We would have loved to sort things out with you prior to your departure, and hope to retain your business if you will consider giving us a second chance in the future.

Best Western Plus Duluth / Sugarloaf

2370 Stephens Center Dr, Duluth, GA 30096
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