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Recent guest reviews

The first room I checked into smelled like a dirty dog. Requested room change. The 2nd room had coffee stains and crumbs on desk. The bath counter had spots of lotion or soap. The toilet handle was sticky. I had to use wipes on every surface. All despite the note that special care was given to wipe down all surfaces. Disgusting.

Stay there every time we go to Asheville. Great location and staff are always friendly.

Great room. Neat and felt clean. The public areas were beautiful, and the room service and restaurant were wonderful. The on site spa was perfect!

We had a bad experience right when we arrived with the bellman who wouldn’t let us use a luggage cart and we had hanging clothes to transport but we didn’t need full service. The rest of the staff was very nice. Robin in particular went out of her way to help us print tickets for the Biltmore tour. The hotel is in a cute little shopping district with great restaurants and shops. We will stay there again!

The property is under construction. I wish they would tell people this ahead of time. There was an overflowing dumpster just outside of the terrace where the indoor pool is located. The whole left side of the entry way is under construction. This puts the restaurant and bar in a tight corner by the elevator entrance which is awkward to get in and out of when it’s busy to access the elevators to take you to your room. Once we got to the room I was pretty shocked that the view of our room and what looked like many of the room was of the air conditioners. Biltmore Park is beautiful and I didn’t get a chance to walk it during my stay which is my own fault. I choose this hotel for the pool and hot tub for a staycation for my daughters birthday which was nice. But for the price paid it was a little lacking. I expressed this to the front desk and they sent us one single soda but they knew there were more people in the room than one. I guess if you are a business traveler this is a good option. It just didn’t hit the mark for me for the price paid. The room was pretty clean but we did find a dirty sock under the bed which was not ours so that was fun.

The hotel staff was very friendly and the area adjacent to the hotel was nice with plenty of shopping and restaurants. It's only a short drive to the outlet mall and downtown. The views from the hotel of the mountains are gorgeous. The wifi seriously needs some improving though as it kept dropping signal about every 15-30 minutes.

Booked a suite but when i arrived with my dog they mived us to a standard smaller room but was unable to credit me back since i booked online with Orbitz

Kol at the front desk was so helpful and recommended some great spots during our stay in Asheville!

The staff was very friendly and helpful. Great location for dinner and a movie

In nice area south of Asheville with lots of entertainment options. Easy to get to and plenty of free parking.

Took a date weekend with wife to Asheville. Ate at PF Chang's which is in walking distance. Staff was great. Hotel was a short drive to many bike paths (10-25min). Room service for breakfast was very good. Wish I could have stayed another couple of days.

The hotel is beautiful and the room was very pretty. The view was good as well. The room decor was beautifully done. Quite and peaceful. I will stray there again.

Nice bit a little over priced and further away from the biltmore than we expected and not much of a view out the window. Overall clean and we enjoyed our stay.

Our second stay at this hotel. There is an acceptable dining facility and room service and a vibrant bar area in the lobby. Always a refreshment as you enter that is appropriate to the weather (from chilled cucumber water to warm cider) and champagne on Friday afternoons! So convenient to walk to nice shops and an assortment of excellent dining opportunities. It's only a short drive to the historic and local and visitor sights. This trip was two days of guided fly fishing with a day on front and end for other fun.

Hotel was nice but not worth what they charge. Staff was ver friendly. The walls were paper thin, heard every word from the room next door.

The hotel check in process was fast and friendly. We were assigned room 227, it was clean and had a great color scheme. The beds were comfortable. There were two issues with the room. First was the location. The wall behind the headboards was noisy. We had the ice maker, soda machine, and elevator shaft right behind the headboard.. Directly outside the window on eye level were the heating and cooling machines which cycled on and off. My esitmate is about 20 units in total. So, if you can't sleep with a lot of noise, don't allow them to assign you this room. We went and bought ear plugs. The second issue was the lack of chairs. There was no desk chair or lounge type chair to sit on. Only options were sitting on the floor or trying to sit on the bed and do computer work. Not sure what you would do if you ordered room service. The physical hotel location is great and there are many dining and entertainment options nearby. Valet parking is $8 or you can self park in a nearby garage. I would go back to this hotel, but would not stay in this particular room again.

The hotel is convenient to several restaurants within walking distance. This is a great place to stay if you are visiting the Biltmore House and Gardens.

My wife and I very much enjoyed this hotel. The bed was very comfortable. The only slightly annoying part of the stay was that the parking garage was not attached to the hotel. Of course if that bothers you just use the valet parking.

Town Square Blvd Asheville NC

Hotel highlights

  • Walking distance to Biltmore Park Town Square
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a 5-minute walk of Biltmore Park Town Square, Hilton Asheville Biltmore Park is within a 15-minute stroll of French Broad River. This 3.5-star hotel has 165 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 1 PM.


Rooms

Hilton Asheville Biltmore Park's 165 rooms provide MP3 docks, refrigerators, and coffee makers. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and designer toiletries. Other amenities include free weekday newspapers, free local calls, and laptop-compatible safes.


Property features

Hilton Asheville Biltmore Park features a full-service spa, an indoor pool, and a gym. Onsite parking is available, both free self and paid valet parking (USD 12 per day)—also useful is a free airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this spa hotel include free WiFi in public areas, a meeting room, and coffee/tea in a common area.

Room options

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

1 King Bed | Sleeps 4

Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 Bedroom, Bathtub

1 King Bed | Sleeps 4

Room, 1 King Bed, Balcony

1 King Bed | Sleeps 2

Guest reviews for Hilton Asheville Biltmore Park

Everyone (8) Couples (10) Family (10) Friends (2)
2
Everyone

The first room I checked into smelled like a dirty dog. Requested room change. The 2nd room had coffee stains and crumbs on desk. The bath counter had spots of lotion or soap. The toilet handle was sticky. I had to use wipes on every surface. All despite the note that special care was given to wipe down all surfaces. Disgusting.

By on Jul 29, 2021

5
Everyone

By on Jan 6, 2021

Review comment responded on Jan 7, 2021

Thanks for your review! We look forward to welcoming you back the next time you visit Asheville.

5
Family

Stay there every time we go to Asheville. Great location and staff are always friendly.

By , from Abingdon va on Nov 30, 2020

Review comment responded on Dec 1, 2020

Thank you so much for choosing us! Our whole team looks forward to welcoming you back each time.

5
Partner Couples

Great room. Neat and felt clean. The public areas were beautiful, and the room service and restaurant were wonderful. The on site spa was perfect!

By , from Beaufort, SC on Nov 24, 2020

Review comment responded on Nov 24, 2020

Thank you for taking time to leave a review! We appreciate your feedback and are delighted you enjoyed your stay. Please come back anytime!

5
Everyone

By on Sep 21, 2020

Review comment responded on Sep 22, 2020

We are so happy that you enjoyed your stay at the Hilton Biltmore Park. We do hope that in the future you chose to stay at our hotel.

4
Family Family

We had a bad experience right when we arrived with the bellman who wouldn’t let us use a luggage cart and we had hanging clothes to transport but we didn’t need full service. The rest of the staff was very nice. Robin in particular went out of her way to help us print tickets for the Biltmore tour. The hotel is in a cute little shopping district with great restaurants and shops. We will stay there again!

By on Dec 17, 2019

Review comment responded on Dec 17, 2019

Thank you for taking the time to respond to a guest review. On behalf of our entire team, I would like to apologize for the inconvenience you encountered upon your arrival to our property. We understand that first impressions are important, so we are sorry that we initially failed to meet our standards for impeccable hospitality. However, I am very glad to see that the remainder of your stay was much better, from our persistently compassionate team to our convenient location in the heart of Biltmore Park. We appreciate your valued feedback and business, and we thank you for the opportunity to serve you. We look forward to seeing you again soon! Safe travels.

3
Family

The property is under construction. I wish they would tell people this ahead of time. There was an overflowing dumpster just outside of the terrace where the indoor pool is located. The whole left side of the entry way is under construction. This puts the restaurant and bar in a tight corner by the elevator entrance which is awkward to get in and out of when it’s busy to access the elevators to take you to your room. Once we got to the room I was pretty shocked that the view of our room and what looked like many of the room was of the air conditioners. Biltmore Park is beautiful and I didn’t get a chance to walk it during my stay which is my own fault. I choose this hotel for the pool and hot tub for a staycation for my daughters birthday which was nice. But for the price paid it was a little lacking. I expressed this to the front desk and they sent us one single soda but they knew there were more people in the room than one. I guess if you are a business traveler this is a good option. It just didn’t hit the mark for me for the price paid. The room was pretty clean but we did find a dirty sock under the bed which was not ours so that was fun.

By on Dec 9, 2019

Review comment responded on Dec 14, 2019

Thank you for taking the time to share about your experience. We sincerely apologize for the issues that you experienced. We have tried to communicate effectively about the current updates that are ongoing until April 2020 with alerts on online travel agencies and our own website. We will be doubling our efforts to let our guests know about the exciting updates we have going on. We do hope that you will consider us again after we are finished updating our property. Thank you again for your comments. We will inform our staff and management to help make this transition time comfortable for our guests.

4
Partner Couples

The hotel staff was very friendly and the area adjacent to the hotel was nice with plenty of shopping and restaurants. It's only a short drive to the outlet mall and downtown. The views from the hotel of the mountains are gorgeous. The wifi seriously needs some improving though as it kept dropping signal about every 15-30 minutes.

By , from Myrtle Beach, US on Feb 16, 2019

Review comment responded on Feb 18, 2019

James, Thank you for taking the time to share your feedback with us. We apologize that you had issues with the WiFi and we'll address this issue with our staff right away. Other than the internet, we're glad to hear that you enjoyed all the other aspects of your stay and got to experience the many different things the local area has to offer! As always, safe travels. Michael Jubane Marketing and Guest Relations

4
Everyone

Booked a suite but when i arrived with my dog they mived us to a standard smaller room but was unable to credit me back since i booked online with Orbitz

By on Jan 28, 2019

Review comment responded on Jan 31, 2019

Thank you so much for taking the time to leave a review. I apologize for the inconvenience of a room change. We hope you will return to us soon - please contact our front desk directly in advance so that we can give you the room of your preference if available! As always, safe travels.

5
Everyone

Kol at the front desk was so helpful and recommended some great spots during our stay in Asheville!

By , from Columbus, Ohio on Jul 2, 2018

Hilton Asheville Biltmore Park

43 Town Square Blvd, Asheville, NC 28803
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