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Recent guest reviews

Relaxing and beautiful rural experience. Five star restaurant and service. Rolling terrain might test those with disabilities, great for walking.

This property is near Hendersonville even though it comes up in the search for Asheville, it’s about 20 minutes outside the area. The resort really stands on its own and is quaint and cute. Staff is outstanding and the on site restaurant is 3 stars. Great location if you want to be out of the thick of things.

Quaint setting with older accommodations. Very quite and restfull. Seasons restaurant was excellent along with included breakfast.

Location is nice. The lodge rooms were OK, bathroom was very small and the water heater did not work very well - constant hot then cold. The breakfast was excellent!

Complaints: Could not control individual room temperatures. Temperature was controlled by the main thermostat in the hallway. When we arrived on Friday evening, the temperature was 60 degrees. Called maintenance and they responded quickly adjusting the temperature. When we returned after dinner, the temperature was 80 degrees; called maintenance and the temperature was readjusted to a comfortable setting. Saturday evening the temperature was at 68 degrees. Did not want to call maintenance again. Did not pay $279/night to be uncomfortable. The guests in the next room to us had the same problem with room temperature because they checked out when we checked out and they voiced the same complaint. (By the way, I am on Warfarin which affects body temperature.) Suggestions: There should be individual thermostats in each room. It would be very easy for the cleaning stall to check the setting when a guest checks out of the room. We stayed in a part of the resort called Woodward House. There should be a map of the room locations for the Woodward House for each guest. I found our room because I happened to locate some of the cleaning personnel and one them showed me the room location. Praises: The staff were very cordial and accommodating and helpful. The food and the service at the restaurant was excellent.

Electronic door lock mechanism failed.... Unable to use room from about 4:20 pm until about 7:15 pm Management refused request to move us to another room even though there were vacant rooms in the wing. I am surprised that management did not immediately offer another room after the second key encoding failed . Management refused any inconvenience remuneration because reservation was made via third party (Orbitz) The maintenance tech was pleasant, finally had to replace the entire lock assembly

Lily Pad Lane Flat Rock NC

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located within 2 miles (3 km) of Flat Rock Playhouse, Highland Lake Inn & Resort places you within a few miles (5 km) of Carl Sandburg Home National Historic Site. This 3-star lodge has 52 guestrooms and offers conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is served each morning from 7:30 AM to 9:30 AM. Enjoy a bite to eat at the lodge's restaurant, or relax with a drink at the bar/lounge.


Rooms

All 52 individually decorated rooms provide coffee makers, free local calls, and ceiling fans. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks. Housekeeping is available on request.


Property features

Guests staying at Highland Lake Inn & Resort enjoy an outdoor pool, a spa tub, and an outdoor tennis court. The front desk is staffed 24 hours a day to help with concierge services and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Lodge Room with Balcony

1 King Bed | Sleeps 2

Woodward House Room

1 King Bed | Sleeps 2

Lodge Room

1 King Bed | Sleeps 2

Hummingbird Suite

1 King Bed | Sleeps 2

Guest reviews for Highland Lake Inn & Resort

Everyone (4) Couples (1) Family (2)
5
Family

Relaxing and beautiful rural experience. Five star restaurant and service. Rolling terrain might test those with disabilities, great for walking.

By on Sep 3, 2021

Review comment responded on Sep 3, 2021

Thank you for the wonderful review and we hope to see you again soon!

5
Family Partner Couples

This property is near Hendersonville even though it comes up in the search for Asheville, it’s about 20 minutes outside the area. The resort really stands on its own and is quaint and cute. Staff is outstanding and the on site restaurant is 3 stars. Great location if you want to be out of the thick of things.

By , from Kenosha WI on Oct 14, 2019

Review comment responded on Oct 14, 2019

Thank you for your review, we are happy you found our property to be a unique and delightful experience. We hope to see you again in the future!

4

first time

Everyone

Quaint setting with older accommodations. Very quite and restfull. Seasons restaurant was excellent along with included breakfast.

By on Nov 10, 2017

Review comment responded on Nov 12, 2017

Thank you for the review! Please come back and see us soon!

4
Everyone

Location is nice. The lodge rooms were OK, bathroom was very small and the water heater did not work very well - constant hot then cold. The breakfast was excellent!

By on Nov 8, 2017

Review comment responded on Jan 4, 2018

Thank you for your review! We apologize that you experienced issues with the water heater and hope this will not deter you from visiting us again. We have several unique lodging options on property that our Guest Services team would be more than happy to assist you in finding the right option for you. We appreciate your business and hope to see you again soon!

3

complaints, suggestions, and praises

Everyone

Complaints: Could not control individual room temperatures. Temperature was controlled by the main thermostat in the hallway. When we arrived on Friday evening, the temperature was 60 degrees. Called maintenance and they responded quickly adjusting the temperature. When we returned after dinner, the temperature was 80 degrees; called maintenance and the temperature was readjusted to a comfortable setting. Saturday evening the temperature was at 68 degrees. Did not want to call maintenance again. Did not pay $279/night to be uncomfortable. The guests in the next room to us had the same problem with room temperature because they checked out when we checked out and they voiced the same complaint. (By the way, I am on Warfarin which affects body temperature.) Suggestions: There should be individual thermostats in each room. It would be very easy for the cleaning stall to check the setting when a guest checks out of the room. We stayed in a part of the resort called Woodward House. There should be a map of the room locations for the Woodward House for each guest. I found our room because I happened to locate some of the cleaning personnel and one them showed me the room location. Praises: The staff were very cordial and accommodating and helpful. The food and the service at the restaurant was excellent.

By , from Kernersville, NC on Sep 4, 2017

2

rate highland lake inn & resort

Everyone

Electronic door lock mechanism failed.... Unable to use room from about 4:20 pm until about 7:15 pm Management refused request to move us to another room even though there were vacant rooms in the wing. I am surprised that management did not immediately offer another room after the second key encoding failed . Management refused any inconvenience remuneration because reservation was made via third party (Orbitz) The maintenance tech was pleasant, finally had to replace the entire lock assembly

By , from South Carolina on Dec 9, 2016

Highland Lake Inn & Resort

86 Lily Pad Lane, Flat Rock, NC 28731
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