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Recent guest reviews

The front desk Ryan is the most nice person in the world . The hotel is very clean and close to everything

The staff at this Double Tree was absolutely fantastic! So friendly, courteous and accommodating. The only disappointment was the condition of the pool area, not very clean or up to date.

Lovely staff and delicious, signature warm cookies upon arrival. The proximity of the hotel to the Biltmore Estate and Historic village was fabulous.

The elevator to the Towers rooms was perhaps the slowest elevator I have ever been on. It took forever to get to you (I was on the 2nd floor) and forever to get back down. Otherwise, it is a very nice facility, well-located and with friendly personnel.

Good location, pool was clean and fun to use, the lobby was really beautiful! We were very happy with the room, and the amenities in the room (TV, fridge, etc.), and it was very clean. Also, the warm cookies were amazing! Those are all the good things, and we'd stay again for those, but we did have some complaints. Mainly, they had to do with value. The internet was pretty poor. In this day and age, that's kinda bothersome. The breakfast was really overpriced, and super slow. Finally, the elevator situation was just odd...you had to go down stairs from the lobby to get to the elevator, which was in a really strange location. Additionally, it was tiny. Overall, the negatives were a bit on the picky side, and this is why our stay was rated mostly positive. Would stay again, but will probably search around for other options with better value in the future.

I love the location, the set up and layout of the hotel, the attentive staff, the great attitude of the staff- if theyre busy and/stressed they dont pass that negative feeling on. Accountable staff @front desk. Suggest: The parking lot could be structured where there are more spaces near the front entrance. A fridge /microwave in king sz rooms. Cleaner bedding area and tables, carpet.

Convenient to local attractions, unique historical displays about Biltmore within the hotel that were very interesting.

It was all good we have no complaints. Everyone was nice and professional.

Great location. Beautiful property. No cookies upon arrival

Best value for your buck with easy access to Biltmore estate and the interstates. We'll be back for sure!

Great location. Condition of the room was tired and needed up keep. Paint on door frame damaged etc. The bed was comfortable but room very small.

Location excellent, clean lobby, room. Could use more information about what hotel offers when checking in.

Only half the hotel is renovated, which is misleading when you book it. They show pictures of nice new clean rooms, but we were given an old outdated dirty room with a dirty towel laying on the floor in the bathroom. The room description said it included a mini fridge and microwave, but there wasn’t one, so they brought them up. Not what I paid for. Desk staff were not helpful, charged us for the room when we had already paid through Orbitz, so now we have to get that sorted out. They didn’t even give us cookies when we checked in. Horrible hotel and staff.

Water main break caused a day without water. Even though it was not there fault they could have handled it a little better. Staff were shuttling water from the pool to fill toilets so there was some discomfort in managing that aspect of the stay. Not much price difference between cold continental breakfast (not free) and hot breakfast. It is a nice hotel and the staff were very pleasant.

Staff is very nice , and helpful here. Love the location to Biltmore Estates - where we were spending the day.

Hendersonville Road Asheville NC

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located in Biltmore Village, DoubleTree by Hilton Asheville - Biltmore is next to Biltmore Estate and Cathedral Of All Souls. This 4-star hotel has 197 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour fitness center.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Full breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Rooms

All 197 soundproofed rooms provide iPod docks, sofa beds, and minibars. 37-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Coffee makers, free weekday newspapers, and free local calls are also available.


Property features

Guests staying at DoubleTree by Hilton Asheville - Biltmore enjoy an indoor pool, a 24-hour fitness center, and a spa tub. There's free parking and an area shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this family-friendly hotel include free WiFi in public areas, a business center, and coffee/tea in a common area.

Room options

Suite, Accessible, Non Smoking

1 King Bed | Sleeps 4

Premium Room, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Premium Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Premium Suite, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for DoubleTree by Hilton Asheville - Biltmore

Everyone (15) Couples (8) Business (2) Family (15) Other (1) Friends (1)
5
Family

The front desk Ryan is the most nice person in the world . The hotel is very clean and close to everything

By on Sep 10, 2021

Review comment responded on Sep 13, 2021

Thank you for staying with us! We appreciate your feedback and will share your encouragement with Ryan.

5
Everyone

The staff at this Double Tree was absolutely fantastic! So friendly, courteous and accommodating. The only disappointment was the condition of the pool area, not very clean or up to date.

By on Aug 10, 2021

Review comment responded on Aug 12, 2021

Thank you for taking the time to write a review of your stay. Our staff is really what makes our property wonderful and we are glad you were able to experience their hospitality! Thank you for your feedback concerning the pool. We will forward that information to management. We hope to see you again the next time you visit Asheville!

5
Family

Lovely staff and delicious, signature warm cookies upon arrival. The proximity of the hotel to the Biltmore Estate and Historic village was fabulous.

By on Aug 3, 2021

Review comment responded on Aug 3, 2021

Thank you for staying with us! We appreciate your feedback and are delighted to hear that you enjoyed the surrounding neighborhood.

3
Family

The elevator to the Towers rooms was perhaps the slowest elevator I have ever been on. It took forever to get to you (I was on the 2nd floor) and forever to get back down. Otherwise, it is a very nice facility, well-located and with friendly personnel.

By on Mar 8, 2021

Review comment responded on Mar 8, 2021

Thank you for your feedback. We hope you will visit us again on your next trip to Asheville!

4
Everyone

By on Mar 6, 2021

Review comment responded on Mar 16, 2021

Thank you for staying with us! We appreciate your feedback.

4
Everyone

By on Oct 20, 2020

Review comment responded on Oct 20, 2020

Thank you for taking the time to share a rating of your experience. We are happy to hear that you enjoyed your stay. Thank you for staying with us, and we hope to see you again soon!

4
Family with small children

Good location, pool was clean and fun to use, the lobby was really beautiful! We were very happy with the room, and the amenities in the room (TV, fridge, etc.), and it was very clean. Also, the warm cookies were amazing! Those are all the good things, and we'd stay again for those, but we did have some complaints. Mainly, they had to do with value. The internet was pretty poor. In this day and age, that's kinda bothersome. The breakfast was really overpriced, and super slow. Finally, the elevator situation was just odd...you had to go down stairs from the lobby to get to the elevator, which was in a really strange location. Additionally, it was tiny. Overall, the negatives were a bit on the picky side, and this is why our stay was rated mostly positive. Would stay again, but will probably search around for other options with better value in the future.

By , from Charlottesville, VA on Aug 11, 2020

Review comment responded on Aug 11, 2020

Brian, Thank you for taking the time to leave a detailed review of your stay. We are happy to hear that overall you enjoyed our location, your room, our cleanliness, and, of course, our cookies! Thank you for bringing to our attention the issues that you experienced. They will be shared with our team and management to help better the guest experience. Thank you for staying with us, and we do hope to see you again!

4
Everyone

I love the location, the set up and layout of the hotel, the attentive staff, the great attitude of the staff- if theyre busy and/stressed they dont pass that negative feeling on. Accountable staff @front desk. Suggest: The parking lot could be structured where there are more spaces near the front entrance. A fridge /microwave in king sz rooms. Cleaner bedding area and tables, carpet.

By on Jan 22, 2020

Review comment responded on Jan 22, 2020

Thank you for taking the time to share about your recent stay with us. I'm thrilled to learn you enjoyed our convenient location, beautiful property, and outstanding team of hospitality professionals! It's truly our pleasure to provide excellent service to our valued guests like you. We thank you for your helpful feedback regarding our parking lot and in-room amenities. We are currently integrating some of these updates, and your concerns will be shared with our team to continue improving our guest service. We hope to see you again! Safe travels.

5
Family Family with small children

Convenient to local attractions, unique historical displays about Biltmore within the hotel that were very interesting.

By , from Athens, TN on Jan 20, 2020

Review comment responded on Jan 20, 2020

Eric, Thank you for taking the time to share about your recent stay with us. I'm delighted to learn you enjoyed our convenient location, as well as our informative display in our lobby that lets our guests know about our history. We are proud to bring you a high standard of hospitality in combination with the Biltmore legacy of George Vanderbilt. Thank you for your valued business and feedback! We hope to see you again in the future. Safe travels!

5
Family

It was all good we have no complaints. Everyone was nice and professional.

By on Dec 5, 2019

Review comment responded on Dec 5, 2019

Thank you for taking the time to respond to a guest review. I'm thrilled to see that you enjoyed all aspects of your stay with us! We strive to provide the utmost service, and we are proud to do so with a talented team that is dedicated to your comfort, safety, and satisfaction. We appreciate your feedback and business, and we hope to see you again soon! Safe travels.

DoubleTree by Hilton Asheville - Biltmore

115 Hendersonville Road, Asheville, NC 28803
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