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Recent guest reviews

No breakfast and arcade.

Common areas very hot, due to room A/C units venting heat into the hallways and pool/spa co-located with lobby/gift shop/lounge. Beds OK, but not real good. A/C took more than 2 hours to cool room to tolerable level, and was noisy. Location was very good for us, though.

So the rooms and facilities were clean but very old. It was obviously an old outdoor entry hotel converted into an indoor/secure entry hotel. The oddest thing is that all the rooms A/C units vent to the hallways so when moving through the building it’s like walking through a sauna. Staff was fine. Area around the hotel is kind of sketchy… several vacant buildings that probably should just be torn down. Still no breakfast service (covid) and hotel restaurant is closed two days a week … of course the days we are here.

Nice Hotel with friendly and accommodating staff.

Room was ok, felt like a bad dream where I was transported back to the 90s. Needs updating, the pool was the best part I suppose. Heating and air is so off throughout place as well.

I liked the pool and slide. I didn't lije the fact that there was no supervision on the slide. Kids climbing up water slide as others coming down. They didn't have elevators, so it is hard with someone who has walking issues. The gift shop was not a gift shop, and there was no gameroom, as the brochure displayed. I understand that due to covid, they may not be able to utilize that feature, i feel they beed to update thier brochure.

The place was old but clean. Nice pool with a slide and good restaurant with friendly service from the bartender Amanda. The biggest issue was the bed was so uncomfortable. Very hard bed, hard to sleep. The pullout couch was more comfortable than he king size bed. Wouldn’t stay there again. The hotel staff wasn’t friendly either.

The gentleman at check in didn’t speak a word, seemed he absolutely hated his job. Got to the room and the smell! Was not cleaned well, hair bands still hanging in room! Tried to order room service, after walking there I was told phones are down. Every time somebody closes down the hall closes the door, the window shakes. No sleep at all. Pool was the only decent part of this place. Was so bad we left a day early

The outside area and pool was great. The room was a bit dated

Josh in the restaurant was amazing! He wa as friendly and let us chill by the fire until we checked in. We loved all the Staff! Becky gave us cards to play with until we were able to get into our room. The restaurant had the best tri tip I've ever had! The in house made pork rinds were heaven and the shrimp cocktail was unique and deleicious! The pool was warm, slide was so fun! The jacuzzis were wonderful!

Our room had little critters that's expected in the mountains but not too fond of finding so many in our room. The smell of chlorine was intense. There was a huge water stain on the ceiling above the toilet that was concerning since you could hear people flushing. The shower curtain was disgusting to say the least. The mini fridge didn't work at all in our room. The ice bucket had cracks in it. We weren't aware of that until the next day when there was water all over our things on the desk. The staff was nice and pleasant but the facilities could use a better up keep. Especially for what we were paying.

Great pool. Disappointing breakfast, zero shower pressure and waited almost 10 minutes for someone to show up to check me in. We went for the pool and that was a win, but nothing else to bring me back.

All the staff (checking in, bar, towels, cleaners, and maintenance people) were helpful and friendly. The hotel has an early 70's vibe - not modern, very clean and well kept. We all found the beds to comfortable - they are firm. The Pool and Hot Tub area is awesome, we had so much fun. Really made for a wonderful stay.

Very nice atmosphere. Clean rooms. Staff members were very helpful and courteous.

This was not what we expected. Check-in took almost 2 hours and then had to switch rooms 3 times because they were dirty. They never had pool towels, beds were hard and it was loud all through the night. We not go back.

Check in took 20 minutes, with no other customers present.

Nice people, clean and comfortable. Will stay there again

Sugarloaf Road Hendersonville NC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Blue Ridge Mall is within 2 miles (3 km) of Cascades Mountain Resort, Ascend Hotel Collection while other popular attractions such as Saint Paul Mountain Vineyards are within 3 miles (5 km). This 100-room, 3.5-star hotel welcomes guests with a restaurant, an indoor pool, and free in-room WiFi.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

Cascades Mountain Resort, Ascend Hotel Collection's 100 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

At Cascades Mountain Resort, Ascend Hotel Collection, guests enjoy an indoor pool, a children's pool, and 3 spa tubs. Free parking is available if you drive. The front desk is staffed 24 hours a day to help with concierge services and dry cleaning/laundry. Other amenities at this family-friendly hotel include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Suite, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 5

Suite, Multiple Beds, Non Smoking

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Standard Room, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Cascades Mountain Resort, Ascend Hotel Collection

Everyone (22) Couples (2) Family (10)
3
Everyone

No breakfast and arcade.

By on Sep 20, 2021

3
Partner Couples

Common areas very hot, due to room A/C units venting heat into the hallways and pool/spa co-located with lobby/gift shop/lounge. Beds OK, but not real good. A/C took more than 2 hours to cool room to tolerable level, and was noisy. Location was very good for us, though.

By on Jul 13, 2021

4
Family

So the rooms and facilities were clean but very old. It was obviously an old outdoor entry hotel converted into an indoor/secure entry hotel. The oddest thing is that all the rooms A/C units vent to the hallways so when moving through the building it’s like walking through a sauna. Staff was fine. Area around the hotel is kind of sketchy… several vacant buildings that probably should just be torn down. Still no breakfast service (covid) and hotel restaurant is closed two days a week … of course the days we are here.

By on Jun 28, 2021

Review comment responded on Jul 8, 2021

Thank you for sharing your time with us

5
Friends

Nice Hotel with friendly and accommodating staff.

By on Jun 26, 2021

Review comment responded on Jul 8, 2021

Thank you so much for sharing your time with us

3
Family

Room was ok, felt like a bad dream where I was transported back to the 90s. Needs updating, the pool was the best part I suppose. Heating and air is so off throughout place as well.

By on Jun 15, 2021

Review comment responded on Jul 8, 2021

Thank you for sharing your time with us

3
Family

I liked the pool and slide. I didn't lije the fact that there was no supervision on the slide. Kids climbing up water slide as others coming down. They didn't have elevators, so it is hard with someone who has walking issues. The gift shop was not a gift shop, and there was no gameroom, as the brochure displayed. I understand that due to covid, they may not be able to utilize that feature, i feel they beed to update thier brochure.

By on Mar 29, 2021

Review comment responded on Mar 29, 2021

Thank you for sharing your time with us. We do not have a supervisor for the pool although adults are ask to stay with their youth as they are in the pool area. As we have lasted longer with this pandemic and the executive orders, we have a letter sent out to share what we have available and not available. Hopefully, as the COVID pandemic subsides and it is safe for individuals to travel a little more liberal we will be able to stabilize our amenities. These are a little different times as non-essential travel is picking up and not use to areas closed or limited for use.

1
Everyone

By on Jan 7, 2021

Review comment responded on Jan 12, 2021

I am so sorry for not meeting expectations. I am not sure what the issues were due to being unaware of what room you stayed in and how we might have corrected the situation.

3
Everyone

The place was old but clean. Nice pool with a slide and good restaurant with friendly service from the bartender Amanda. The biggest issue was the bed was so uncomfortable. Very hard bed, hard to sleep. The pullout couch was more comfortable than he king size bed. Wouldn’t stay there again. The hotel staff wasn’t friendly either.

By , from Nashville on Oct 9, 2020

2
Family with small children

The gentleman at check in didn’t speak a word, seemed he absolutely hated his job. Got to the room and the smell! Was not cleaned well, hair bands still hanging in room! Tried to order room service, after walking there I was told phones are down. Every time somebody closes down the hall closes the door, the window shakes. No sleep at all. Pool was the only decent part of this place. Was so bad we left a day early

By , from Greenville on Aug 5, 2020

4
Family

The outside area and pool was great. The room was a bit dated

By on Jul 29, 2020

Cascades Mountain Resort, Ascend Hotel Collection

201 Sugarloaf Road, Hendersonville, NC 28792
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