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Recent guest reviews

I wish there was more obvious recycling. We were also surprised at the number of travelers not wearing masks. I think people traveling from other areas should be more aware they could be carrying the virus without knowing

We like the location to the highway however we had a room right on the main corner which had so much noise it was ridiculous. There were people hanging outside on the sidewalk talking at all hours, loud music coming from parked cars and whst seemed like a herd of elephants running upstairs in the room above us. No housekeeping so we basically dumped dirty towels outside our rooms and had to walk ovdr to the office for every item that needed replacing includibv toiletries and garbage can liners. Breakfast was dumped in a bag. Not ideal by far.

The parking lot was a bit difficult navigate because there were too few arrows leading you to the correct direction.

I liked that if I needed something I could go to the front desk and ask. I didnt like that we did not have daily house keeping within our room due to COVID.

Our first night was fine but the secubd

The property was easily accessible from the highway and clean. Great for the money, comfortable bed, shower was a bit odd but good for the night.

The beds were nice but the shower head had probably never been cleaned. The biofilm was so thick, and we had a cockroach in the sink.

Black light the room and it was spotless. I am impressed by Best Western attention to detail

Very clean room. Really impressed with comfort and cleanliness of the rooms. The staff were friendly and helpful. Quality toiletries. I stayed three nights.

Hotel was convenient to attractions, highways and dining. Pet friendly ($20/night) was well worth it. Room was clean and recently renovated. Front desk ladies were very nice & suggested how we could find restaurants open on Thanksgiving. We stayed 3 nights and would stay again when back in town.

This was reasonably priced but due to covid the pool and breakfast we're basically closed. Also this is not walking distance to downtown

Check-in wad very quick room was very clean. They provided a bag breakfast because of Covid, still was adequate. Wd had everything we needed at a very good price for the area.

Dog Friendly but no Hot Breakfast...but thats due to Covid19

So much for “social distancing” they pile everyone into the same wing. Families with children on the top level to make loud stomping noises and screaming most of the evening. And if that’s not the worst the pillows are basically filled with one feather and half the size of a standard pillow so pretty much you have to use all of the pillows on the bed just to be comfortable. Also does best western not know what a shower curtain liner is? I love how every time I took a shower I found the Amazon river flowing right through the bathroom floor after because the shower curtain just let water right through it. The complimentary breakfast is a joke. You get a paper bag with an apple or orange, a packaged muffin and a miniature bottle of water. Honestly just don’t even bother and go get yourself a real meal. If they are worried about COVID then why not have a staff member dish up some hot and fresh food instead of having elementary school snack bags?! All in all I was not impressed or happy with my stay at this location and Best Western.

Parking was full often but clean and good location

Room was clean and comfortable. Desk staff were friendly and helpful. Area was safe and fairly quiet. As with many properties, the breakfast bar had shut down, but they did have coffee and grab-bags with fruit and muffin.

Tunnel Rd Asheville NC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • Business center

Best Western Asheville Tunnel Road places you within 3 miles (5 km) of popular attractions like The Orange Peel and Pack Square. This 95-room hotel has an outdoor pool, free in-room WiFi, and free self parking.


Rooms

All 95 soundproofed rooms feature microwaves, refrigerators, and coffee makers. 32-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and safes are also standard.


Property features

Renovated in 2016, Best Western Asheville Tunnel Road offers an outdoor pool, free WiFi in public areas, and a business center. There's free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible, Jetted Tub

1 King Bed | Sleeps 2

Guest reviews for Best Western Asheville Tunnel Road

Everyone (26) Couples (5) Family (18)
4
Family

I wish there was more obvious recycling. We were also surprised at the number of travelers not wearing masks. I think people traveling from other areas should be more aware they could be carrying the virus without knowing

By on Jul 10, 2021

3
Friends

We like the location to the highway however we had a room right on the main corner which had so much noise it was ridiculous. There were people hanging outside on the sidewalk talking at all hours, loud music coming from parked cars and whst seemed like a herd of elephants running upstairs in the room above us. No housekeeping so we basically dumped dirty towels outside our rooms and had to walk ovdr to the office for every item that needed replacing includibv toiletries and garbage can liners. Breakfast was dumped in a bag. Not ideal by far.

By on Jul 6, 2021

Review comment responded on Jul 6, 2021

Thank you for the review. We're glad that you enjoyed your stay and we hope to welcome you back again soon. Have a great day!

4
Family

The parking lot was a bit difficult navigate because there were too few arrows leading you to the correct direction.

By on Jun 24, 2021

Review comment responded on Jun 25, 2021

Thank you for the great review. We're glad that you enjoyed your stay with us and we hope to welcome you back again soon. Have a great day!

5
Everyone

By on Jun 23, 2021

Review comment responded on Jul 6, 2021

Thank you for the review. We're glad that you enjoyed your stay and we hope to welcome you back again soon. Have a great day!

4
Everyone

By on Jun 12, 2021

Review comment responded on Jun 22, 2021

Thank you for the great review. We're glad that you enjoyed your stay and we hope to welcome you back again soon. Have a great day!

4
Family

I liked that if I needed something I could go to the front desk and ask. I didnt like that we did not have daily house keeping within our room due to COVID.

By on Jun 12, 2021

Review comment responded on Jun 15, 2021

Thank you for letting us know about your stay. I will pass your comments along to management. Have a great day!

4
Everyone

Our first night was fine but the secubd

By on Jun 2, 2021

Review comment responded on Jun 3, 2021

Thank you for the feedback. We're glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon. Have a great day!

4
Partner Couples

The property was easily accessible from the highway and clean. Great for the money, comfortable bed, shower was a bit odd but good for the night.

By on Mar 11, 2021

Review comment responded on Mar 11, 2021

Thanks for the feedback. We're glad that you enjoyed your stay and we hope to welcome you back again in the future. Stay safe!

3
Family Family

The beds were nice but the shower head had probably never been cleaned. The biofilm was so thick, and we had a cockroach in the sink.

By on Jan 4, 2021

Review comment responded on Jan 5, 2021

Thank you for the review. I will pass your comments along to housekeeping and maintenance.

5
Family

Black light the room and it was spotless. I am impressed by Best Western attention to detail

By , from Raleigh on Dec 14, 2020

Review comment responded on Dec 14, 2020

Thank you so much for your excellent review! We are so glad to hear that you enjoyed your stay with us. We hope to welcome you back to our hotel on your next visit to Asheville!

Best Western Asheville Tunnel Road

501 Tunnel Rd, Asheville, NC 28805
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