Skip to main content
Beginning of main content

Recent guest reviews

Awesome stay

Clean and the staffs were professional.

I was unable to make my trip due to illness and in the hospital; was disappointed that after I explained this to the front clerk (after I saw that I was changed the full price) I still was charged and not compensated. My fault, for not paying attention the fine print about being charged if not cancelled and I was unable to cancel due to hospitalization. So I probably won't be booking this site for a future stay. This was a birthday trip for myself and didn't work in my favor.

Paid in advance tried to cancel couldn’t cancel and took my money

The hotel was nice and clean, in a quiet area. We had issues with our toliet the next morning and notified front desk right away. The issue was fixed and cleaned up by the time we got back from our planned activities. It was a nice stay.

This is my second visit within two months! Great hotel, great location and they you upon your arrival! I will be back ...again. Nice Staycation

Didn’t like that there was a screw sticking up in the hot tub that cut me

Felt genuinely welcomed. Front desk had three people working, so no long wait. I don’t normally sleep well away from home, but I had a restful sleep during my stay. Bed was comfortable.

When I booked on Orbitz it said there was free breakfast but there wasn’t! This hotel has no laundry facility for visitors to use which I have never run across.

Liked everything about my stay until I took my shower in the am and realized that the exhaust fan is on when the light switch is on and it takes all of the hot air out of the bathroom so you are cold when you are getting dry. Seems the fan should be on a separate switch. I do not like to be cold as I am drying myself. Other slender people probably feel the same way that I do about it. Hope this gets addressed.

Loved being greeted with champagne! Beautiful hotel, super clean, good rates. Nice complimentary coffee bar too!

Good location. Nice staff. Great workout room and pool and Wifi in lobby for work.

Good location. Very clean. Friendly staff. Easy on and off the freeway v

Very nice hotel. The staff was extremely pleasant and helpful. The restaurant on site was amazing and reasonably priced. The complimentary glass of champagne at registration was a really nice touch.

Nice clean conveniently located close to restaurants has its own restaurant which is a plus.

clean hotel, good staff. could not get any service in the restaurant, after 20 mins we left.

This was a terrific value at our stay the weekend before Christmas, don't know if their usual rates are so low. Room was clean and fairly quiet, staff was nice. Issues: the hallways are claustrophobic! The ceiling is very very low, and I'm 5'6". There were some athletes staying on our floor and one only cleared the ceiling by a foot! The bathrooms also had the same very low ceiling. Beds had nice mattresses, but were too small for two short people to be really comfortable. I really would much prefer two Queens, but that is becoming hard to find for some reason. Still, this WAS a great value and we would be happy to visit again.

South State Street Ann Arbor MI

Hotel highlights

  • Steps from Briarwood Mall
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Bryant Pattengill West, The Kensington Hotel is adjacent to Briarwood Mall with other popular attractions like University of Michigan within a within a few miles (5 km). This 200-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Continental breakfast is offered for a fee each morning from 6 AM to 11:00 AM.


Rooms

The Kensington Hotel's 200 recently renovated rooms provide refrigerators, coffee makers, and free weekday newspapers. 32-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are other standard amenities. Weekly housekeeping is available.


Property features

At The Kensington Hotel, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, put free parking to good use. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and concierge services. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 2 Double Beds (Classic 2 Double Beds NonSmoking)

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed (Classic King NonSmoking)

1 King Bed | Sleeps 3

Room, 1 King Bed, Accessible (Wheelchair Access Roll in Shower King)

1 King Bed | Sleeps 3

Executive Suite, 1 King Bed (Executive King)

1 King Bed | Sleeps 4

Guest reviews for The Kensington Hotel

Everyone (22) Couples (5) Family (6)
5
Family with small children Business Business

Awesome stay

By on Apr 24, 2021

Review comment responded on Apr 25, 2021

Thank you for your kind feedback! We appreciate you staying with us and are happy your stay went well. We look forward to welcoming you back soon!

4
Friends Business Business

Clean and the staffs were professional.

By on Apr 8, 2021

Review comment responded on Apr 9, 2021

Thank you for reviewing your recent stay. We appreciate your kind words. I hope you enjoyed your time here and we look forward to seeing you again soon

3
Everyone

I was unable to make my trip due to illness and in the hospital; was disappointed that after I explained this to the front clerk (after I saw that I was changed the full price) I still was charged and not compensated. My fault, for not paying attention the fine print about being charged if not cancelled and I was unable to cancel due to hospitalization. So I probably won't be booking this site for a future stay. This was a birthday trip for myself and didn't work in my favor.

By on Apr 6, 2021

Review comment responded on Apr 8, 2021

I am sorry to hear you were unable to make the trip for your birthday. Standard practice is to charge a one night stay for holding a room that is not cancelled prior to arrival . If we can assist you further with this or help you with a return stay please reach out.

1
Partner Couples Family

Paid in advance tried to cancel couldn’t cancel and took my money

By on Mar 30, 2021

Review comment responded on Mar 30, 2021

I am very sorry that you experienced an issue with your prepaid reservation thru Orbitz. If I can be of assistance, please feel free to reach out to me personally.

4
Partner Couples

The hotel was nice and clean, in a quiet area. We had issues with our toliet the next morning and notified front desk right away. The issue was fixed and cleaned up by the time we got back from our planned activities. It was a nice stay.

By , from Mount Vernon, Ohio on Oct 26, 2020

Review comment responded on Oct 26, 2020

Thank you so much for your great review! We are glad to hear our staff was able to assist you promptly and that you enjoyed your stay with us. We look forward to your next visit to the Ann Arbor area!

4
Partner Couples

This is my second visit within two months! Great hotel, great location and they you upon your arrival! I will be back ...again. Nice Staycation

By , from Detroit on Sep 14, 2020

Review comment responded on Sep 16, 2020

James, Thank you for staying with us and for your kind words! We are happy to be your first choice for your staycations. We look forward to welcoming you back soon.

4
Family with small children

By on Jun 28, 2020

Review comment responded on Jun 29, 2020

Thank you for reviewing your recent stay with us. I hope you had a pleasant time and we look forward to seeing you again soon

2
Family

Didn’t like that there was a screw sticking up in the hot tub that cut me

By , from Brighton on Feb 22, 2020

Review comment responded on Feb 24, 2020

Hello, Thank you for reviewing your recent stay. We appreciate your feedback. I do apologize that you experienced any issues while here. I have notified my maintenance team of your reported issue with the spa. If I can be of further assistance, please feel free to reach out to me personally.

5
Partner Couples

Felt genuinely welcomed. Front desk had three people working, so no long wait. I don’t normally sleep well away from home, but I had a restful sleep during my stay. Bed was comfortable.

By on Jan 26, 2020

Review comment responded on Jan 27, 2020

Thank you so much for your wonderful review! We are thrilled to hear our front desk staff was able to assist you quickly and you were able to enjoy a restful night. We look forward to your next visit to the Ann Arbor area!

4
Family with small children

When I booked on Orbitz it said there was free breakfast but there wasn’t! This hotel has no laundry facility for visitors to use which I have never run across.

By on Sep 23, 2019

Review comment responded on Sep 23, 2019

Good Morning, Thank you for reviewing your recent stay. I apologize that you had any issues with your booking thru Orbitz. If I can be of further assistance please reach out to me directly.

url importing http://sso-opn.orbitz.com/Ann-Arbor-Hotels-The-Kensington-Hotel.h5768-p2.Hotel-Reviews
There was an error importing /Ann-Arbor-Hotels-The-Kensington-Hotel.h5768-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://sso-opn.orbitz.com/Ann-Arbor-Hotels-The-Kensington-Hotel.h5768-p2.Hotel-Reviews