Skip to main content
Beginning of main content

Recent guest reviews

We were put in a room by the elevator and heard the grinding noise day and night. It sounded like living under a bowling alley. When you are staying in a room for five days they should be more aware of the problems some of their room have!! They offered us to move/ I had already unpacked and hung up clothes...etc..not the best choice of a room!!!

This is an acceptable property with the exception of the wifi network and the location. The network connection if flaky for guests. "TheCaptianCookHotel" is for guests and is unreliable. "CaptainCookHotel" is available around the front desk and is meant for the front desk personnel, but it can be accessed publicly in the area around the front desk, but not in other areas. In order to get the wifi to work in your hotel room, you will have to complain and ask that the "engineer" reset to router. Then it will work for several hours. The other issue with this property is the location, since it is located in a "food desert". If you do not have a rental car and want to grocery shop and eat in your hotel room to be safe from COVID, you will be out of luck. Also, the restaurant options are limited since many of them have gone out of business, have limited hours, or close sporadically. So, you have to depend on the hotel restaurants and coffee shop for food, along with a few restaurants around the hotel. On the other hand, the hotel is near the train station, within a 15 min walk.

Comped room upgrade on second buy. Dining options including Room Service. Showing some age with cracked wall/ ceiling plaster our room could have been better cleaned. Asked for Email receipt for each visit, but never received.

The only downfall is no parking and they told us to park on the street ,free on the weekends,the problem is they did not tell us there was a marathon the next morning, we did not see the little sign on the sidewalk and they towed our rental car away !

Very walkable with great service from the bell hops and the concierge, The only con was waiting to check in for the room.

The view from the Crow’s Nest was great.

Convenient and comfortable

This hotel is the best in anchorage. Easy to walk to great dining locations and sites. We did the trolley tour which was a quick 4 min walk from the hotel. The only complaint I have is the parking. We were stuck paying for valet because we were literally trapped in the front and had to get to our tour. When we checked with the front desk they said “we can park off site at our own risk”. I feel the hotel should atleast recommend offsite locations but we ended up paying $36 a day in valet since we couldn’t get out of the sea of cars after we checked in

I grew up in Anchorage attended a ton of events here but never had a reason to stay. The rooms were lovely and comfortable. I will definitely stay here again.

Hotel Captain Cook was a great place to stay, with an upscale feel, comfortable beds, large rooms, and excellent dining options both within the hotel itself as well as within walking distance. The staff was very friendly and helpful - and the water pressure in the shower was amazing after a week of traveling around Alaska!

The rooms are a little outdated but the experience was nice. We went during a busy weekend so my neighbor room was quite loud but that’s not the hotels fault, overall a good experience

Hubert and all front desk assistance were very helpful when Orbitz had messed up our plans with incorrect information on their website. The restaurants were clean (during Covid) and the food was fresh and worth the price. We'll be returning for certain.

Very nice hotel, spacious, updated. Location was kinda noisy as harleys we’re ripping past til 2am

Very clean and well maintained, hotel is somewhat dated Staff was nice, restaurant staff was overwhelmed by the crowds.

long wait at check-in. I inquired about my pre-booked room at 1100 and was told it would be 4pm! I asked again at 1pm, and was told the same. I said could I get another room, not the one originally scheduled by Orbitz and was said yes, right away! was told this room didn't have as nice a view! What's going on?

We had a room with an Inlet view. Parking can be difficult in downtown.

It was good but the pool area that says for adult lap swim only was congested with kids and nobody enforced the rules.

West 5th Avenue Anchorage AK

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Health club

Located in Downtown Anchorage, Hotel Captain Cook is next to Imaginarium - Science Discovery Center and Bootlegger Cove. This 546-room, 4-star hotel has conveniences like an indoor pool, free in-room WiFi, and a health club.


Dining

Enjoy the ocean views at Crows Nest, one of 4 onsite restaurants. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Full breakfast is offered for a fee each morning from 6:00 AM to noon.


Rooms

All 546 air-conditioned rooms provide iPod docks, refrigerators, and coffee makers. Guests can expect free WiFi and 40-inch LCD TVs with cable channels. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Ceiling fans, safes, and phones are also available.


Property features

Hotel Captain Cook features an indoor pool, a children's pool, and a health club. Transportation is made easy with limo/town car service. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this historic hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Junior Suite

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 2

Deluxe Room, 2 Double Beds

2 Double Beds | Sleeps 4

Suite, 1 Bedroom (Crow's Nest)

1 King Bed | Sleeps 4

Guest reviews for Hotel Captain Cook

Everyone (20) Couples (10) Family (11)
4
Family Partner Couples

We were put in a room by the elevator and heard the grinding noise day and night. It sounded like living under a bowling alley. When you are staying in a room for five days they should be more aware of the problems some of their room have!! They offered us to move/ I had already unpacked and hung up clothes...etc..not the best choice of a room!!!

By on Sep 25, 2021

3
Family

This is an acceptable property with the exception of the wifi network and the location. The network connection if flaky for guests. "TheCaptianCookHotel" is for guests and is unreliable. "CaptainCookHotel" is available around the front desk and is meant for the front desk personnel, but it can be accessed publicly in the area around the front desk, but not in other areas. In order to get the wifi to work in your hotel room, you will have to complain and ask that the "engineer" reset to router. Then it will work for several hours. The other issue with this property is the location, since it is located in a "food desert". If you do not have a rental car and want to grocery shop and eat in your hotel room to be safe from COVID, you will be out of luck. Also, the restaurant options are limited since many of them have gone out of business, have limited hours, or close sporadically. So, you have to depend on the hotel restaurants and coffee shop for food, along with a few restaurants around the hotel. On the other hand, the hotel is near the train station, within a 15 min walk.

By , from West Lafayette on Sep 10, 2021

Review comment responded on Sep 13, 2021

Hi Mark, Thank you for your post but let me spend a moment providing clarity. The networks you mentioned are all for guests only. The Front Office has a locked Front Desk network. There is a grocery store within walking distance of the Hotel and Instacart is also available. All the restaurants downtown are open and some have limited operating hours i.e. closed on Sun/Mon however it was the same pre pandemic. Thank you for your post and we look forward to your next visit. Ryan

5
Partner Couples

Comped room upgrade on second buy. Dining options including Room Service. Showing some age with cracked wall/ ceiling plaster our room could have been better cleaned. Asked for Email receipt for each visit, but never received.

By on Sep 4, 2021

Review comment responded on Sep 6, 2021

Hi Edwin, Thank you for feedback. You should receive an automatic receipt from Orbitz, if you have not please reach out to us and we can provide it. Ryan

5
Partner Couples

The only downfall is no parking and they told us to park on the street ,free on the weekends,the problem is they did not tell us there was a marathon the next morning, we did not see the little sign on the sidewalk and they towed our rental car away !

By on Aug 23, 2021

Review comment responded on Aug 23, 2021

Hi Geraldine, Apologies your car was towed. There are 4 options for parking and next time we can over each option in detail. Ryan

5
Partner Couples

Very walkable with great service from the bell hops and the concierge, The only con was waiting to check in for the room.

By on Aug 18, 2021

Review comment responded on Aug 18, 2021

Dear Guest, Thank you for your feedback and we're pleased you enjoyed your stay. New features for a faster check in process coming soon! Ryan

5
Family

The view from the Crow’s Nest was great.

By on Aug 2, 2021

5
Family

Convenient and comfortable

By on Jul 18, 2021

Review comment responded on Jul 19, 2021

Dear Guest, Awesome! Ryan

5
Partner Couples

This hotel is the best in anchorage. Easy to walk to great dining locations and sites. We did the trolley tour which was a quick 4 min walk from the hotel. The only complaint I have is the parking. We were stuck paying for valet because we were literally trapped in the front and had to get to our tour. When we checked with the front desk they said “we can park off site at our own risk”. I feel the hotel should atleast recommend offsite locations but we ended up paying $36 a day in valet since we couldn’t get out of the sea of cars after we checked in

By on Jun 20, 2021

Review comment responded on Jun 21, 2021

Dear Guest, I'll talk with the team about the parking recommendations. There are a lot of options and we need to make sure those are provided for each guest to choose their preferred place. Ryan

5
Everyone

By on Jun 1, 2021

Review comment responded on Jun 18, 2021

Dear Guest, Until next time, be well. Ryan

5
Partner Couples

I grew up in Anchorage attended a ton of events here but never had a reason to stay. The rooms were lovely and comfortable. I will definitely stay here again.

By on May 31, 2021

Review comment responded on Jun 4, 2021

Dear Anonymous, Thank you! Ryan

url importing http://sso-opn.orbitz.com/Anchorage-Hotels-Hotel-Captain-Cook.h18252-p2.Hotel-Reviews
There was an error importing /Anchorage-Hotels-Hotel-Captain-Cook.h18252-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://sso-opn.orbitz.com/Anchorage-Hotels-Hotel-Captain-Cook.h18252-p2.Hotel-Reviews

Frequently asked questions