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Recent guest reviews

The day before I was to stay there I spent over 2 hrs texting with a orbitz agent to move my reservation back 1 day due to a flight cancelation caused by a mechanical issue. The agent said she was talking to the hotel and finally got it done. She sent me an email with my confirmation number and new dates and it only cost a little under $30. I felt revieved that I would still have a place to stay. The next day at the hotel the person at the desk could not find my reservation and said I would have to talk to orbitz to get a room. I was too tired & upset to deal with your agents again so me & my wife just drove the 3 hrs to our home in Kenai, AK. This cost me a couple of hundred dollars and has broken my trust in your company. In the future I will deal direct with the hotel and NOT a 3rd party company. Thomas L Lees, aksanta01@yahoo.com, 9072447682.

The Bear Paw restaurant next door is very good!

Outside landscaping and building looked fine. I picked this property because of the Hilton reputation. BIG MISTAKE. I was told on the phone that checking in early wouldn't be an issue and to call the morning of to confirm the time. I was lead to believe it would be around noon but they would charge me a $50 fee to check in early. It took a half hour for the airport shuttle to get to the airport to pick us up. When we got to the hotel at 11am we asked about early check in and they said they acted like it wouldn't be possible for an early check in and commented that people would be checking out at 1pm. We went to an early lunch and came back about noon and waited in the lobby. Same people at the desk. finally at 2:30 I told the manager I had asked about an early check in a couple hours ago and he found a room. We went to the room and the beds were stripped and not made so we went back and he gave us a different room which was ready. Spending that much time in the lobby, we noticed how dirty the carpets were and a lot of the windowsills had dead flies on them, the stuffed bear had a bunch of toes and fingers broken off which looked gross and the carpets in the hallways to the room had obviously not been vacuumed. Even a couple smashed french fries. We chose that hotel because the picures looked nice and they had a pool and hot tub. They were closed for maintenance but you could see through the window in the door that the pool hadn't been cleaned & had flies floating in it.

Carpet had two enormous stains right by door.

hOTEL IS OLD AC NO WORKING AND BADROOM IS OLD.

No bath towels in the room, front desk morning person very rude.

Not a big fan of the covid closures - don't agree that it's necessary

Very nice facility in a good part of town that is close and convenient to many sites but safe for families.

Seemed very run down, carpets need replaced in the worst way!

Central location. Easy check in and out and friendly staff. Clean facility.

Good location, very clean room, pleasant and helpful staff.

Union Square Drive Anchorage AK

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • 24-hour fitness center

Located in Midtown Anchorage within a short walk of Business Park Wetlands Special Management Area, Hilton Garden Inn Anchorage is within a mile (2 km) of Z.J. Loussac Library - Main Branch. This 125-room, 3-star hotel has a restaurant, a 24-hour gym, and free in-room WiFi.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with full breakfast, available for a fee from 6 AM to 10 AM.


Rooms

All 125 recently renovated rooms feature microwaves, refrigerators, and coffee makers. Guests can expect 43-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free local calls, safes, and ironing boards are also standard.


Property features

Renovated in 2017, Hilton Garden Inn Anchorage offers a 24-hour gym, free WiFi in public areas, and conference space. There's limited parking, as well as a free airport shuttle (available 24 hours). The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include a 24-hour business center, a computer station, and free newspapers.

Room options

Room, 1 King Bed, Accessible (Roll-In Shower)

1 King Bed | Sleeps 4

Room, 1 King Bed (Drinks & Snacks)

1 King Bed | Sleeps 2

Standard One King Bed

1 King Bed | Sleeps 2

Standard Two Queen Beds Mountain View

2 Queen Beds | Sleeps 4

Guest reviews for Hilton Garden Inn Anchorage

Everyone (25) Couples (10) Business (4) Family (19) Friends (3) Other (1)
3
Partner Couples

The day before I was to stay there I spent over 2 hrs texting with a orbitz agent to move my reservation back 1 day due to a flight cancelation caused by a mechanical issue. The agent said she was talking to the hotel and finally got it done. She sent me an email with my confirmation number and new dates and it only cost a little under $30. I felt revieved that I would still have a place to stay. The next day at the hotel the person at the desk could not find my reservation and said I would have to talk to orbitz to get a room. I was too tired & upset to deal with your agents again so me & my wife just drove the 3 hrs to our home in Kenai, AK. This cost me a couple of hundred dollars and has broken my trust in your company. In the future I will deal direct with the hotel and NOT a 3rd party company. Thomas L Lees, aksanta01@yahoo.com, 9072447682.

By , from Kenai on Oct 3, 2021

4
Family

The Bear Paw restaurant next door is very good!

By on Jul 28, 2021

2
Friends

Outside landscaping and building looked fine. I picked this property because of the Hilton reputation. BIG MISTAKE. I was told on the phone that checking in early wouldn't be an issue and to call the morning of to confirm the time. I was lead to believe it would be around noon but they would charge me a $50 fee to check in early. It took a half hour for the airport shuttle to get to the airport to pick us up. When we got to the hotel at 11am we asked about early check in and they said they acted like it wouldn't be possible for an early check in and commented that people would be checking out at 1pm. We went to an early lunch and came back about noon and waited in the lobby. Same people at the desk. finally at 2:30 I told the manager I had asked about an early check in a couple hours ago and he found a room. We went to the room and the beds were stripped and not made so we went back and he gave us a different room which was ready. Spending that much time in the lobby, we noticed how dirty the carpets were and a lot of the windowsills had dead flies on them, the stuffed bear had a bunch of toes and fingers broken off which looked gross and the carpets in the hallways to the room had obviously not been vacuumed. Even a couple smashed french fries. We chose that hotel because the picures looked nice and they had a pool and hot tub. They were closed for maintenance but you could see through the window in the door that the pool hadn't been cleaned & had flies floating in it.

By on Jul 26, 2021

5
Family

Carpet had two enormous stains right by door.

By on Jul 23, 2021

2
Family

hOTEL IS OLD AC NO WORKING AND BADROOM IS OLD.

By on Jul 12, 2021

5
Everyone

By on Jul 8, 2021

1
Family Friends

No bath towels in the room, front desk morning person very rude.

By on Jun 6, 2021

4
Family

Not a big fan of the covid closures - don't agree that it's necessary

By on Feb 15, 2021

Review comment responded on Feb 22, 2021

Thank you for your review, Hoping that we are back to normal life soon. Hope to see you next time during your visit to our city Anchorage. Kash

5
Family with small children

Very nice facility in a good part of town that is close and convenient to many sites but safe for families.

By on Jan 21, 2021

Review comment responded on Jan 26, 2021

Thank You

5
Everyone

By on Dec 27, 2020

Review comment responded on Dec 28, 2020

Thank you,

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