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Recent guest reviews

Riding the elevator was an adventure and be sure and pack a lunch. They were dirty, and had carpet that hadn't been cleaned in what appeared to be years. They are in the process of remodeling and I hope they return to the quality days of the past. It used to be a great place to stay.

Staff was nice but tub didn’t look good

We booked the Junior Suite, checkin pretty late around 11:30pm. When we opened the room it was bit cleaned, no housekeeping was done after previous guest left. When we complained about it, the staff was unresponsive, they gave us a different room which was not the similar as the one we booked. When we asked for refund of the difference between the room rates, staff straight away denied it. Very disappointing

No comment.....

There were many disenfranchised individuals on and around the property. Decor was old and tired.

The shuttle driver that gave us a ride to the airport was beyond rude. He was a thin dark-complected man that would not even look at me or give me the time of day no matter how nice I was. I tip everybody. But not him. The front desk staff was very nice. But the elevator was malfunctioning and would miss the stop at our floor. When it finally would stop, it would drop down about a foot and make you feel like you were falling to your death. I have stayed there before, but I probably won't stay there again.

Close too the airport! There were restaurants in the area which was a good thing!

Prompt pick-up and delivery to the airport. Pleasant staff. Nice rooms. Mostly quiet.

I liked being close to the airport and the seaplane lake.

Appreciated the airport shuttle, but the hotel felt rather run down and the "restaurant" was self serve and very small menu. After a long flight, we wanted more than greasy fried chicken wings. The morning buffet was a little better, but nothing to write home about

The property was filthy with carpets that have not been cleaned in years. A blood stain running down the side of one of the mattresses. My relationship with my girlfriend is strained after exposing her to this hotel. The hotel has good solid bones, but needs money spent on very basic things like daily cleaning and at minimum cleaning carpets. Front desk and breakfast hostess was very nice.

The hotel was clean and safe. My husband and I had to rebook here last minute from another hotel. When we arrived late at night tired and ready for bed the staff was friendly, prompt, and kind. Our room was spacious, comfortable, clean and overall satisfying. The continental breakfast was nice. They had a good variety featuring cereal, oatmeal, eggs, sausage, biscuits, gravy, and waffle makers. We would stay here again.

Got to my room , had 7 dehumidifiers going full blast. Asked for another room, was told to get the shuttle driver to remove them. Removed them myself, realizing in the morning that it wasnt a leak but the whole room smelt of urine. Will never go back. Whole place was old and ugly.

Safe, close to the airport, quick service. Kind of older in decorations and style, but was nice for my short stay, had A/C unit and was very spacious.

It’s and older building but in good shape. The shuttle and people working there were very helpful. The bed was comfy. I would stay there in the future. Good breakfast also.

Spenard Road Anchorage AK

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located within a mile (2 km) of Lake Hood Harbor, Alex Hotel & Suites Anchorage Airport is within 2 miles (3 km) of DeLong Lake Park. This 123-room, 3-star hotel has a restaurant, free in-room WiFi, and free self parking.


Dining

This hotel has a restaurant that's perfect for a leisurely bite to eat.


Rooms

All 123 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also available.


Property features

Guests of Alex Hotel & Suites Anchorage Airport enjoy access to free WiFi in public areas, conference space, and a 24-hour business center. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a computer station, laundry facilities, and an ATM.

Room options

Standard Room, Two King Beds

2 King Beds | Sleeps 4

Deluxe Room, 1 King Bed, Kitchenette

1 King Bed | Sleeps 2

Junior Suite, 1 King Bed, Refrigerator & Microwave, Corner

1 King Bed | Sleeps 2

Deluxe Room, 2 Queen Beds, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Guest reviews for Alex Hotel & Suites Anchorage Airport

Everyone (43) Couples (6) Family (7)
4
Everyone

By on Aug 31, 2021

3
Friends

Riding the elevator was an adventure and be sure and pack a lunch. They were dirty, and had carpet that hadn't been cleaned in what appeared to be years. They are in the process of remodeling and I hope they return to the quality days of the past. It used to be a great place to stay.

By on Aug 20, 2021

Review comment responded on Aug 21, 2021

Thanks for staying with us. We are currently processing on new modernization on elevator and hope elevator contractor expedite it sooner. And we will be remodeling others soon as well.

3
Family

Staff was nice but tub didn’t look good

By on Aug 4, 2021

Review comment responded on Aug 7, 2021

Thanks for staying with us.

1
Family Family with small children

We booked the Junior Suite, checkin pretty late around 11:30pm. When we opened the room it was bit cleaned, no housekeeping was done after previous guest left. When we complained about it, the staff was unresponsive, they gave us a different room which was not the similar as the one we booked. When we asked for refund of the difference between the room rates, staff straight away denied it. Very disappointing

By on Aug 3, 2021

Review comment responded on Aug 7, 2021

We apologize for your unpleasant experience with us. Please contact us for room rate difference refund. Thanks.

3
Family Business Business

No comment.....

By on May 16, 2021

Review comment responded on May 16, 2021

Thanks for staying with us.

2
Business Business

There were many disenfranchised individuals on and around the property. Decor was old and tired.

By on May 5, 2021

Review comment responded on May 15, 2021

Thanks for staying with us. We will renovate coming off season to upgrade our décor.

3
Partner Couples Business Business

The shuttle driver that gave us a ride to the airport was beyond rude. He was a thin dark-complected man that would not even look at me or give me the time of day no matter how nice I was. I tip everybody. But not him. The front desk staff was very nice. But the elevator was malfunctioning and would miss the stop at our floor. When it finally would stop, it would drop down about a foot and make you feel like you were falling to your death. I have stayed there before, but I probably won't stay there again.

By on Jan 15, 2021

Review comment responded on Feb 4, 2021

Thanks for staying with us. We apologize for your unpleasant experience with one of our staff and will personally direct the issue you experienced.

3
Family

Close too the airport! There were restaurants in the area which was a good thing!

By on Jan 13, 2021

Review comment responded on Feb 4, 2021

Thanks for staying with us.

4
Partner Couples

Prompt pick-up and delivery to the airport. Pleasant staff. Nice rooms. Mostly quiet.

By , from Anchorage Alaska on Sep 2, 2020

Review comment responded on Sep 3, 2020

Thank you so much for staying with us and we appreciate your feedback!

5
Everyone

By on Aug 23, 2020

Review comment responded on Aug 28, 2020

Thank you so much for staying with us and we appreciate your feedback!

Alex Hotel & Suites Anchorage Airport

4615 Spenard Road, Anchorage, AK 99517
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