Skip to main content
Beginning of main content

Recent guest reviews

Very disappointed in the hotel. From the outside the hotel looks super nice but when we got in the hotel room it was outdated, dirty, the pull out bed had hairs from people before. The pull out bed was hard and old. I was so disappointed I had to check out early and stayed only 1 night.

Good service

The staff was very friendly and a great location to easily get to Disneyland. Our room needed an overhaul and a really good cleaning. Stained carpet and chairs, sticky counters, gross mat in the bathtub. Basically, you could see dirty, sticky fingerprints everywhere little kids touch and on the light switches.

The property was nice. Elevators were old and at times didn’t seem to close correctly. As we made our way to our room, our key got demagnetized and had to go back to the lobby. Then there was no hot water for the shower. Woke up with big bites. Not the greatest experience.

I liked that it was close to the park, but showed up to our room with no towels so had to request them. Requested room service and didn’t get it. Had to take out our own trashes and request more towels and toilet paper. Engineering came in our room to replace an A/C filter and left his equipment in our room. Had to call to have it removed. Ice maker on our floor did not work, so we had to go up 2 floors to get ice. When coming and going from the park we were met with people asking for money on multiple occasions. We have stayed here before and had a much better experience, so it’s sad I have to leave a review like this. All issues were discussed with the manager from the start and we continued to have issues during our stay.

The location was great staff very friendly

This was our second trip to the Portofino and it was a very good experience. Our room was large enough for the 6 of us (family suite), AC worked well and the walls were insulated enough that we did not hear every little coming and going of our neighbors. It was very functional. The walk to Disney from here is a good 15 minutes and there is no view of the fireworks due to high rise buildings between you and the park. But the rooms are quality for the price and I especially like the layout with french doors separating the kids quarters from mine. In the summer of 2021, there were still no housekeeping services. And when I say none - I mean none. I had to hunt down a maid each day just to get TP. I wish they would have automatically left supplies at the door or something. But the staff is very friendly and no request is a problem once you go down and ask. I would easily stay here again.

No coffee for the coffee maker was in the room

I liked that we could walk to Downtown Disney. The price was also very reasonable.

Well the biggest problem I had was no housekeeping at all on our 3 night stay. On the third night after a long and very hot day at Disneyland when we returned to our room to find no housekeeping again I called the front desk for some fresh towels, was told they would be right up. My husband gave up after 30 mins waiting and used the 3 day old towel. I call back at about 45 mins after the first call only to be told they were out of towels but would bring sone by first thing in the morning. Next morning no towels! I had to finally go down to the lobby and ask them to call housekeeping. I don’t mind no housekeeping I generally keep my room pretty tidy but let people know there is none and at least furnish fresh towels as needed!!!

My families first trip to California and it was GREAT thanks to Portofino

Super close to Disneyland, Starbucks, and a few restaurants. Very cute and inexpensive gift shop next door.

Absolutely horrible!! Spend $5 or $10 a night more and stay somewhere else. Regular at Disneyland & I've stayed at many hotel. This one is the worst of them all. Avoid at all costs!!!!!

I wasn’t happy because they charge fo twe rooms Instead of one , that’s not really nice

S Harbor Blvd Anaheim CA

Hotel highlights

  • Walking distance to Anaheim Convention Center and Anaheim GardenWalk
  • Free WiFi in rooms and public areas
  • Outdoor pool
  • Fitness center

Located in Anaheim Resort, Anaheim Portofino Inn and Suites is within a 10-minute walk of popular sights such as Anaheim Convention Center and Anaheim GardenWalk. This 190-room, 3-star hotel has an outdoor pool along with free in-room WiFi and a gym.


Rooms

Anaheim Portofino Inn and Suites's 190 rooms provide refrigerators, coffee makers, and safes. Guests can expect free WiFi and 37-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and designer toiletries. Rooms also include ironing boards.


Property features

At Anaheim Portofino Inn and Suites, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. There's limited parking and an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include a spa tub, a 24-hour business center, and a computer station.

Room options

Two Room Kid Suite

1 King Bed, 2 Twin Beds and 1 Double Sofa Bed | Sleeps 6

Accessible 2 Queen Bed Room with Roll-in Shower

2 Queen Beds | Sleeps 4

Deluxe Room with 2 Queen Beds

2 Queen Beds | Sleeps 4

Two Bedroom Suite

1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed | Sleeps 8

Guest reviews for Anaheim Portofino Inn and Suites

Everyone (27) Couples (5) Family (36)
1
Family

Very disappointed in the hotel. From the outside the hotel looks super nice but when we got in the hotel room it was outdated, dirty, the pull out bed had hairs from people before. The pull out bed was hard and old. I was so disappointed I had to check out early and stayed only 1 night.

By , from Vallejo on Oct 26, 2021

Review comment responded on Oct 26, 2021

We appreciate the feedback, AZUCENA. It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to share a more positive experience with you soon.

5
Family

Good service

By on Oct 21, 2021

Review comment responded on Oct 21, 2021

Thank you for sharing this wonderful review, Ramon! We are very pleased to hear that you had an enjoyable experience at Portofino Inn & Suites Anaheim! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us! We'd love to share another positive experience with you in the future!

3
Family

The staff was very friendly and a great location to easily get to Disneyland. Our room needed an overhaul and a really good cleaning. Stained carpet and chairs, sticky counters, gross mat in the bathtub. Basically, you could see dirty, sticky fingerprints everywhere little kids touch and on the light switches.

By on Oct 4, 2021

Review comment responded on Oct 5, 2021

We appreciate the feedback, Rebecca. While we're happy you appreciated our friendly staff and prime location, it's unfortunate our accommodations didn't meet your expectations. We regret your challenges and inconvenience so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

2
Family with small children

The property was nice. Elevators were old and at times didn’t seem to close correctly. As we made our way to our room, our key got demagnetized and had to go back to the lobby. Then there was no hot water for the shower. Woke up with big bites. Not the greatest experience.

By on Oct 1, 2021

Review comment responded on Oct 1, 2021

Thank you for taking the time to share your feedback, Gabriela. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon.

3
Family Family with small children

I liked that it was close to the park, but showed up to our room with no towels so had to request them. Requested room service and didn’t get it. Had to take out our own trashes and request more towels and toilet paper. Engineering came in our room to replace an A/C filter and left his equipment in our room. Had to call to have it removed. Ice maker on our floor did not work, so we had to go up 2 floors to get ice. When coming and going from the park we were met with people asking for money on multiple occasions. We have stayed here before and had a much better experience, so it’s sad I have to leave a review like this. All issues were discussed with the manager from the start and we continued to have issues during our stay.

By on Sep 27, 2021

Review comment responded on Sep 28, 2021

We appreciate you sharing your feedback, Timothy. We are disappointed to hear that your stay with us did not meet your expectations. We strive to provide every guest with excellent experience and we regret that your stay with us did not reflect this. Please know that your concerns have been passed on to our management team so they can be properly addressed. We hope to have the pleasure of hosting you again soon so we can show you the quality experience we know that we are capable of sharing with our guests.

5
Family

The location was great staff very friendly

By on Sep 3, 2021

Review comment responded on Sep 5, 2021

Thanks for the wonderful review, Veronica! It's fantastic you had such a lovely experience at Portofino Inn & Suites Anaheim. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to sharing another amazing experience with you soon! Have a beautiful day!

3
Everyone

By on Aug 30, 2021

4
Family

This was our second trip to the Portofino and it was a very good experience. Our room was large enough for the 6 of us (family suite), AC worked well and the walls were insulated enough that we did not hear every little coming and going of our neighbors. It was very functional. The walk to Disney from here is a good 15 minutes and there is no view of the fireworks due to high rise buildings between you and the park. But the rooms are quality for the price and I especially like the layout with french doors separating the kids quarters from mine. In the summer of 2021, there were still no housekeeping services. And when I say none - I mean none. I had to hunt down a maid each day just to get TP. I wish they would have automatically left supplies at the door or something. But the staff is very friendly and no request is a problem once you go down and ask. I would easily stay here again.

By on Jul 29, 2021

Review comment responded on Jul 29, 2021

Thank you for taking the time to share your review with us. We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team. We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!

4
Everyone

No coffee for the coffee maker was in the room

By on Jul 2, 2021

Review comment responded on Jul 5, 2021

Thank you for taking the time to share your review with us. We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team. We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!

5
Partner Couples

I liked that we could walk to Downtown Disney. The price was also very reasonable.

By on Jul 2, 2021

Review comment responded on Jul 7, 2021

Thank you for taking the time to leave this fantastic review! We're happy to hear you had such a wonderful experience with us at Portofino Inn & Suites Anaheim and that you appreciated our prime location as well as our affordable accommodations. That's what we like to see! We hope to host you again so we can share yet another unforgettable visit with you. Have a fabulous day!

Anaheim Portofino Inn and Suites

1831 S Harbor Blvd, Anaheim, CA 92802
url importing http://sso-opn.orbitz.com/Anaheim-Hotels-Anaheim-Portofino-Inn-and-Suites.h425396-p2.Hotel-Reviews
There was an error importing /Anaheim-Hotels-Anaheim-Portofino-Inn-and-Suites.h425396-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://sso-opn.orbitz.com/Anaheim-Hotels-Anaheim-Portofino-Inn-and-Suites.h425396-p2.Hotel-Reviews

Frequently asked questions