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Recent guest reviews

The location is amazing as it’s so close to the beach and there are pools all over so there is not a lot of walking. The staff was great, the food was bland, and unfortunately, we had a bad room where there was no garbage bag, the thermostat didn’t work and we almost froze to death, there was a ceiling leak in the bathroom, and the phone didn’t work. Not sure if this was an isolated situation or not.

My husband and I have visited this resort we are going back again October 13th. We had a wonderful time! This time we are bringing our friends and next trip our grandchildren! Accommodations were good and the staff is beyond awesome!

The place is nothing like what you see from the pictures horrible condition I stayed for six days no hot water no AC no Power did not get no compensation for my inconvenience ORBITZ did nothing to help me and customer service was very disrespectful

I like our beach front condo.

Love it there

The property has so much potential. It’s in a great location and pool areas are spectacular. Unfortunately all of that means nothing when the staff is terrible. From check in to check out we had a terrible experience. The staff is rude and does not care about customer service. The lobby has mold all over the roof. Most rooms are outdated and falling apart. Upgraded to sun club with room service and what not. My phone didn’t work so I couldn’t order anything. My walk out pool option was terrible as the pool wasn’t even visible from my room. Tried to complain about it at the front desk and I got the yeah we will handle it but nothing ever happened. Overall yeah the prices are great for this hotel it’s just not worth it at all. Would not recommend.

Staff overall was fantastic very courteous. Since the check in guy, to the cleaning personnel at the lobby. I felt welcome. The night I checked in a bellmen was busy working by himself but he was so patient with me and was not overwhelmed at all by all the chaos around him. Servers during breakfast were outstanding that were all willing to offer advices about places to visit and if they didn’t know they made sure someone did.

The beach was amazing colorful fish everywhere you could snorkel right off the beach staff was very friendly and always willing to make your stay great rooms were cleaned everyday and beds turned down at night.Nighttime shows were ok not great but they are just reopening they will get better I’m sure, food was great for the most part could have been a little hotter at times.They do need more daily activities going on and maybe some live music in the lobby at night from like 9:30-11:00 . Overall it was a fantastic trip and would definitely recommend for a great vacation spot.

Beautiful Beach, quiet evenings. Very friendly staff.

The property is well kept by hoards of hard working and very friendly employees. They do cater to children, not that bothers me but may some, but take note they have went to great efforts to mainly isolate the little ones to the two areas of the resort that cater to the little ones. Buffet was very standard fare. The food at the service restaurants was all very good, more so at Portofino Italian, but mostly at Olive Branch Mediterranean cuisine, excellent. Booze was very standard with DosXX on tap, and yes they do provide beach wait service.

Impeccable customer service! Food was very good and the view was breathtaking.

Carr. Cancún - Tulum KM 252 Akumal QROO

Hotel highlights

  • Free WiFi in public areas
  • Free valet and self parking
  • Onsite dining
  • 7 outdoor pools

Riviera Maya Golf Club is within 2 miles (3 km) of Sunscape Akumal Beach Resorts & Spa - All Inclusive while other popular attractions such as Akumal Beach are within 3 miles (5 km). This 362-room, 4-star resort welcomes guests with 7 outdoor pools, 6 restaurants, and free valet parking.


Dining

This resort is home to 6 onsite restaurants, perfect for a quick bite to eat. You can get a quick energy boost at the coffee shop/café.


Rooms

All 362 individually decorated rooms provide safes and desks. Guests can expect to find flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries.


Property features

Guests staying at Sunscape Akumal Beach Resorts & Spa - All Inclusive enjoy access to 7 outdoor pools, a children's pool, and free WiFi in public areas. If you decide to drive, there's free valet parking. The front desk is staffed 24 hours a day to help with luggage storage and concierge services. Other amenities at this all-inclusive resort include a free kid's club, coffee/tea in a common area, and a terrace.

Room options

Sun Club Pool View King

1 King Bed | Sleeps 3

Sun Club Ocean Front King

1 King Bed | Sleeps 3

Deluxe Tropical View Double

2 Double Beds | Sleeps 4

Sun Club Jr Suite Ocean Front King

1 King Bed | Sleeps 2

Guest reviews for Sunscape Akumal Beach Resorts & Spa - All Inclusive

Everyone (5) Couples (6) Family (3)
3
Family

The location is amazing as it’s so close to the beach and there are pools all over so there is not a lot of walking. The staff was great, the food was bland, and unfortunately, we had a bad room where there was no garbage bag, the thermostat didn’t work and we almost froze to death, there was a ceiling leak in the bathroom, and the phone didn’t work. Not sure if this was an isolated situation or not.

By on Nov 8, 2021

Review comment responded on Nov 18, 2021

Hola Samantha, Thank you for choosing Sunscape Akumal to spend your beach vacations! We appreciate your observations as they are helpful for us to identify opportunity areas. We can assure you that we will keep working hard to improve our service. We look forward to having the opportunity to host you again and hopefully renew your confidence in our resort and service. Best Regards, Isabel Delgado Social Media Coordinator Sunscape Akumal Beach Resort & Spa

5
Family Partner Couples

My husband and I have visited this resort we are going back again October 13th. We had a wonderful time! This time we are bringing our friends and next trip our grandchildren! Accommodations were good and the staff is beyond awesome!

By on Sep 20, 2021

Review comment responded on Sep 29, 2021

Dear Theresa, Thank you so much for rating your vacation experience at Sunscape Akumal Beach! We are very happy to know you had such a great stay with us! We look forward to welcome you and your family soon to add more amazing memories to your travel experiences. Best regards, Social Media Coordinator/eConcierge Sunscape Akumal Resort & Spa

1
Partner Couples

The place is nothing like what you see from the pictures horrible condition I stayed for six days no hot water no AC no Power did not get no compensation for my inconvenience ORBITZ did nothing to help me and customer service was very disrespectful

By on Aug 26, 2021

Review comment responded on Aug 27, 2021

Hola Jasmine, We would like to thank you for taking the time to share your opinion with us. On the other hand, we are really sorry to read that we did not meet your expectations during your stay. We will share your comments with all our departments involved to take action to correct them if it is necessary. We would like to welcome you in the future to change the first impression and provide you with the best experience. Warm regards, Nayma Sanchez Social Media Coordinator

4
Everyone

By on Aug 2, 2021

4
Friends

I like our beach front condo.

By on Jul 14, 2021

Review comment responded on Jul 14, 2021

Hola dear guest, Thank you for rating us. We really appreciate it. Hope to welcome you back soon. Warm regards, Nayma Sanchez Social Media Coordinator Sunscape Akumal Beach Resort & Spa

3
Everyone

By on Jul 8, 2021

Review comment responded on Jul 19, 2021

Hola dear Guest, Thank you for having a moment to rate your stay. We would have liked to have more details of your experience to take corrective actions it is necessary. Warm regards, Nayma Sanchez Social Media Coordinator

5
Partner Couples

Love it there

By on May 6, 2021

Review comment responded on May 7, 2021

Dear Guest, Thank you so much for rating your vacation experience at Sunscape Akumal Beach! We are very happy to know you had such a great stay with us! Hopefully, we will be able to host you again soon to add more amazing memories to your travel experiences. Best regards, Karla Ortiz Social Media Coordinator/eConcierge Sunscape Akumal Resort & Spa

4
Everyone

By on Mar 29, 2021

Review comment responded on Apr 9, 2021

Estimado huésped, ¡Muchas gracias por haber elegido nuestro hotel Sunscape Akumal Beach para disfrutar de tus vacaciones! Estaremos ansiosos por hospedarlos de nuevo en el Caribe Mexicano y añadir más increíbles recuerdos a sus experiencias de viaje. Sinceramente, Karla Ortiz Coordinador de Redes Sociales/eConcierge Sunscape Akumal Resort & Spa

1
Friends

The property has so much potential. It’s in a great location and pool areas are spectacular. Unfortunately all of that means nothing when the staff is terrible. From check in to check out we had a terrible experience. The staff is rude and does not care about customer service. The lobby has mold all over the roof. Most rooms are outdated and falling apart. Upgraded to sun club with room service and what not. My phone didn’t work so I couldn’t order anything. My walk out pool option was terrible as the pool wasn’t even visible from my room. Tried to complain about it at the front desk and I got the yeah we will handle it but nothing ever happened. Overall yeah the prices are great for this hotel it’s just not worth it at all. Would not recommend.

By on Jan 18, 2021

Review comment responded on Feb 18, 2021

Dear Guest, Thank you for choosing our resort for your visit to Mexico and for the time you took to share your personal impressions about your experience. We are pleased to know you have enjoyed our location, and pools. We regret to read our services and standards did not meet your expectations. We understand each guest has different preferences, nevertheless, we always work very hard to fulfill our guest expectations and needs. Thank you for your recommendation and observations, rest assured we will address your comments with the areas involved. Again, thank you for your feedback and an apology for any inconvenient during your visit. We can only ask for a second change to host you again and with our personalized assistance change your perceptions. Sincerely, Karla Ortiz Social Media Coordinator

5
Friends

Staff overall was fantastic very courteous. Since the check in guy, to the cleaning personnel at the lobby. I felt welcome. The night I checked in a bellmen was busy working by himself but he was so patient with me and was not overwhelmed at all by all the chaos around him. Servers during breakfast were outstanding that were all willing to offer advices about places to visit and if they didn’t know they made sure someone did.

By , from Maryland on Nov 22, 2020

Review comment responded on Nov 23, 2020

Dear Kelly, We are thrilled to read your comments about your fantastic experience at Sunscape Akumal Beach! We are happy to read that your stay with us to meet your expectations. It is a pleasure for us to knowing that you enjoyed your stay and the quality of service that was offered. We truly hope to have the opportunity to host you again in your future vacations in the Mexican Caribbean. Sincerely, Karla Ortiz Social Media Coordinator/eConcierge Sunscape Akumal Resort & Spa

Sunscape Akumal Beach Resorts & Spa - All Inclusive

Carr. Cancún - Tulum KM 252, Akumal, QROO 77780
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