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Recent guest reviews

Friendly staff, lovely grounds

A place to disconnect from daily life. Walk a lot. Food is standard. Nothing fancy but beach life.

Limpio, hermoso ,alegre comida muy rica muy buena atencion me encanto

Great Kids Club. Good shows at night. Fun place for kids. Staff is hit or miss. Food is hit or miss. Room bathrooms are small. No AC in buffet areas.

As soon as we arrived, we felt welcomed by the staff. They went the extra mile to please my grand daughter who was celebrating her birthday (cake at breakfast, chocolates-cake and a card in the room, celebration in the restaurant for dinner). You all put a big smile ou our faces! Entertainment was great and it was nice to have a visit each morning by one of the “instructor”. Nobody is pushing you into buying extra activities and we appreciated that. The food was great and the selection of the buffet excellent. I’ve been to several resort in Riviera Maya, the Bahia Principe Grand Tulum offers the best service I’ve received. Thank you to all of you to make our stay wonderful!

Beautiful grounds and hotel resort that was well kept. Food was good as well.

Really good buffet, entertaining and the resort is beautiful

all was really great the pools the food the grounds

Very clean, great service. No slippers and bath robes in the rooms.

Overall experience was disappointing. The room wasn’t properly clean, there was a moldy smell , we got sick 😷, every time we’re coming back to the room we were coughing and our lungs were congested . The food was ok nothing special. Will not come back

Staff was great. food was so-so. was kept up by wedding receptions right outside my room three of the nights... loud booming music until 11PM . that makes me not recommend this place.. first and last time there....

Full of Nature, eco-friendly, Wild life, excellent customer service, family oriented place. If you want a real beach feeling, this the place

Beach location was great! The property maintenance. Door lock was a constant struggle. I heard other people taking about a similar issue. It could take 10 tries for the lock to actually open. ! of 2 mattresses had a deep dent that reminded me of an "I Love Lucy" episode. Also, It didn't really bother me, but be prepared to walk - a lot! There are shuttles that can get you part of the way.

I like that there are trolley rides back and forth between the different resorts as well as the different sites within the properties. What I didn't like was that if you like to relax and sleep in a bit on your vacation, there isn't an option for breakfast after 10:30. The only food available from 10:30-12:30 is hamburgers, hot dogs and french fries at the snack tent. I was under impressed with the a la carte meals. The drinks (cocktails) have gone downhill since we stayed there 3 years ago. DIdn't like that our cups and glasses were just wiped down with tap water and a towel. I never did see any of the housekeeping carts have trays of clean glasses and cups to replace those of rooms now being occupied by different guests!!! I didn't like that i fell in the pool bathroom even though I had on rubber soled shoes. Very slippery and quite a black eye! Was asked for my email so I could be reached by the manager, but that was over a week ago.

Crta Chetumal - Cancun Km 250 Akumal QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Riviera Maya Golf Club is within 2 miles (3 km) of Bahia Principe Grand Tulum while other popular attractions such as Akumal Beach are within 3 miles (5 km). This 978-room, 4-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a golf course.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 10:30 AM. There are multiple options for onsite dining with 5 restaurants, including Yucatan, which specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

The 978 air-conditioned accommodations feature balconies and afford space to spread out with a separate bedroom. Guests can expect to find free WiFi and LCD TVs with satellite channels. Along with relaxing touches like rainfall showers and jetted tubs, bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free bottled water, and ceiling fans.


Property features

Bahia Principe Grand Tulum features a private beach, a golf course, and a marina. There's free parking and an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this all-inclusive property include a full-service spa, 3 outdoor pools, and a nightclub.

Room options

Junior Suite Superior

1 King Bed | 2 Twin Beds | Sleeps 4

Superior Room (2 adultos + 2 niños)

2 Double Beds | 1 King Bed | Sleeps 4

Premium Room, Oceanfront (Superior)

2 Double Beds | 1 King Bed | Sleeps 4

Suite

2 Double Beds | 1 King Bed | Sleeps 5

Guest reviews for Bahia Principe Grand Tulum

Everyone (31) Couples (7) Students (1) Family (10) Friends (1)
5
Family

Friendly staff, lovely grounds

By on Sep 16, 2021

Review comment responded on Sep 18, 2021

Dear Guest: Thank you for trusting Bahia Principe Hotels & resorts! It is great to know that you enjoyed your family holidays with us! Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. Please do not hesitate to contact us before your next visit in order to provide you the best service during your stay Kind Regards from Mexico, Irma Ramos Bahia Principe Grand Tulum

4
Partner Couples

A place to disconnect from daily life. Walk a lot. Food is standard. Nothing fancy but beach life.

By on Sep 14, 2021

Review comment responded on Sep 15, 2021

Dear Guest, We appreciate you taking time to express your comments about your stay with us. Thank you for letting us know your observation regarding your experience, we always do our best to exceed our guests expectations! If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Receive our warmest regards, Irma Ramos Bahia Principe Grand Tulum

5
Friends

Limpio, hermoso ,alegre comida muy rica muy buena atencion me encanto

By on Sep 14, 2021

Review comment responded on Sep 14, 2021

Estimado Huésped, En primer lugar queremos agradecer por haber elegido Bahía Príncipe Grand Tulum para disfrutar sus vacaciones y por dedicar su tiempo para compartir sus comentarios positivos sobre nuestro hotel. Le damos las gracias por compartirnos su opinión y haberse hospedado con nosotros. Nos da gusto leer que pasó unas excelentes vacaciones con nosotros disfrutando los servicios y las instalaciones. Nos dará muchísimo gusto verle nuevamente en el Caribe Mexicano. Saludos Cordiales Irma Ramos Bahia Principe Grand Tulum

3
Everyone

By on Aug 7, 2021

2
Family Family with small children

Great Kids Club. Good shows at night. Fun place for kids. Staff is hit or miss. Food is hit or miss. Room bathrooms are small. No AC in buffet areas.

By on Jul 30, 2021

Review comment responded on Aug 21, 2021

Dear Guest: On behalf of our team we appreciate you taking time to express your comments about your stay with us. Positive comments always motivate the staff to provide excellent service. We are more than happy to know that you enjoyed your holidays; as well as for targeting the points we can improve. All your observations are well received and we will do our best to reinforce the areas mentioned. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Best regards, Irma Ramos Bahia Principe Grand Tulum

5
Family with small children

As soon as we arrived, we felt welcomed by the staff. They went the extra mile to please my grand daughter who was celebrating her birthday (cake at breakfast, chocolates-cake and a card in the room, celebration in the restaurant for dinner). You all put a big smile ou our faces! Entertainment was great and it was nice to have a visit each morning by one of the “instructor”. Nobody is pushing you into buying extra activities and we appreciated that. The food was great and the selection of the buffet excellent. I’ve been to several resort in Riviera Maya, the Bahia Principe Grand Tulum offers the best service I’ve received. Thank you to all of you to make our stay wonderful!

By on Jul 15, 2021

Review comment responded on Aug 18, 2021

Dear Guest, It is a real pleasure to us to get your comment. You can be sure that there is no biggest reward for us than to get a message like yours, knowing you really enjoyed your vacation with us. Hope to see you again at Bahia Principe Grand Tulum. Best regards from Bahia Principe Team

4
Everyone

By on Apr 27, 2021

Review comment responded on May 7, 2021

Dear guest, First of all, thank you for choosing our little paradise for your Mexican holidays! We look forward to welcome you back and give you another unforgettable lifetime experience. Kind Regards.

4
Everyone

By on Apr 26, 2021

Review comment responded on May 7, 2021

Dear guest, First of all, thank you for choosing our little paradise for your Mexican holidays! We look forward to welcome you back and give you another unforgettable lifetime experience. Kind Regards.

4
Everyone

By on Apr 2, 2021

Review comment responded on Apr 12, 2021

Dear guest, We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us. Best regards!

5
Family

Beautiful grounds and hotel resort that was well kept. Food was good as well.

By on Mar 26, 2021

Review comment responded on Mar 29, 2021

Dear Guest: Thank you for choosing our facility as your holiday destination.We are happy to know that you completely enjoyed your holidays at the resort.It was honor for our entire team to be at your service again making your holiday enjoyable. Best regards, Lucero Alvarado Bahia Principe Grand Tulum

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